What are the responsibilities and job description for the Quality Outreach Associate position at Sinai Chicago?
About Us:
At Sinai Chicago, we take health care personally. Excellence in health care is about more than just medicine, technology, tests and treatments, it is about really caring for people with dignity and respect. That’s what we do. We are dedicated to providing the best care to meet the needs of people, for our community, for our patients and for you.
Position Purpose:
Reporting to the Supervisor, Payor Quality, the Quality Outreach Associate (QOA) is an individual contributor that works to improve patient health outcomes through education and outreach. A QOA plays a crucial role in establishing effective communication with patients which can significantly improve patient adherence. This role requires working with PHO providers and using networking strategies to successfully accomplish system goals. QOA works under the direction of the Supervisor, Payor Quality to identify areas of improvement and target specific quality measures.
Key Job Activities:
- Review and address open care gaps
- Outreach to members and/or providers regarding recommended health screenings
- Assist with appointment/transportation scheduling
- Attend off-site meetings at provider offices to retrieve medical records
- Conduct Medical Record review/Chart scrub
- Validate care gap closures from completed appointments
- Build and maintain relationship with physicians and support staff
- Provides support to providers and support staff with open care gaps
- Performs other duties as assigned.
Education and Work Experience:
- High School Diploma or GED required
- 1 - 3 years of relevant experience in related field highly preferred
Knowledge and Skills:
- Knowledge of Electronic Medical Record Systems (EPIC, NextGen, E Clinical, Practice Fusion)
- Intermediate proficiency in Microsoft Office applications
- Intermediate proficiency in Sales Force
- Knowledge of NCQA Guidelines for HEDIS measures, patient quality, and CPT codes
- Strong Communication and Interpersonal skills, bilingual a plus
- • Appointment Scheduling Experience
- • Hospital/Medical Office Experience, knowledge of Medical Terminology
- • Telephone Skills, logging calls and tracking results
Certifications/Licenses:
- None
Workplace Conditions:
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; and talk or hear
- The employee frequently is required to walk and stoop, kneel, crouch
- The employee is occasionally required to stand
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus
WORK ENVIRONMENT:
- General office environment and the noise level in the work environment is usually moderate
BLOOD-BORNE PATHOGEN EXPOSURE CATEGORY:
Category 1 - Job usually involves contact with patients or patient’s specimens. Exposure to blood, body fluids, non-intact skin or tissue specimens, is possible
Category 2 - Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens
x Category 3 - Job does not involve exposure to blood, body fluids, non-intact skin or tissue specimens. Incumbent does not perform or help in emergency medical care or first aid as a part of his/her job.
Benefits:
Sinai Health System’s goal is to provide you with the most comprehensive benefit package possible while balancing our fiscal commitments and obligations. Sinai Health Systems currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage. Along with Employer Paid Life and Accidental Death & Dismemberment (AD&D), Supplemental Life, Short-Term and Long-Term Disability, Health Savings Account (HSA) and Flexible Spending Account (FSA), Employee Assistance Program and Student Loan Assistance. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Sinai Health Systems.
Registry (per diem) Caregivers are caregivers who work less than 1,000 hours in a calendar year. Registry caregivers are employees of Sinai Health System but are typically on an as needed basis. These caregivers may be called upon to cover full-time or part-time caregivers during PTO events or sick leave as well as to provide supplemental coverage. Registry Caregivers are not eligible for Sinai’s benefit programs with the exception for Sick-C, PPO Medical Plan, Employee Assistance Program (EAP) and non-match eligible contribution to the Sinai Health System Consolidated 403(b) retirement savings plan.
Living the Values:
- TEAMWORK - Caregiver works together with other caregivers to create and maintain an inclusive workplace where differences, inclusivity, conflict resolution and open communication are valued
- RESPECT - Caregiver shows mutual respect and fairness, treats each person with dignity and encourages each individual’s unique talents and contributions
- QUALITY - Caregiver improves our services by following protocol and suggesting improvements based on observations, continuous learning and industry best practices
- INTEGRITY - Caregiver holds self and others accountable for their actions and are honest and ethical in all dealings
- SAFETY - Caregiver practices behaviors that promote safety for all patients, visitors, and caregivers
- ROLE MODEL - Caregiver is a dependable role model and champions our values through their daily interactions with patients, customers and coworkers
