What are the responsibilities and job description for the NOC Tech position at Sinch?
Summary:
NOC Technician (1st, 2nd and 3rd shift positions). As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of Sinch Voice’s network utilizing various network monitoring systems and direct access to switches, DACS routers, and other network elements. Technicians are alerted to and must act upon any alarm conditions. NOC Technician engage with customers, carriers/providers/vendors, and internal teams to facilitate the accurate and timely resolution of customer or network issues.
Responsibilities:
- Follow standard operating procedures to perform routine network changes, migrations, and maintenance in various network elements upon request.
- Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance.
- Open trouble tickets and follow up on network/customer issues per Sinch Voice procedures and complete applicable paperwork in a timely manner.
- Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment.
- Accept on-call responsibilities on a rotating schedule with other technicians.
- Be available for overtime work assignments when requested.
- NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management.
- Some required travel related to training, meetings and service coverage issues.
- Associate’s or Bachelor's degree in Electrical Engineering or a related field is preferred
- Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles.
- Strong problem solving and analytical skills.
- Domestic and International LD Voice
- Exhibits a high level of initiative and resourcefulness.
- Excellent written and verbal communication skills
- Proven documentation skills with consistent accuracy of details.
- Superior customer service skills.
- Self-starter with a high energy level.
- Exhibits a high level of adaptability/flexibility.
- Well-developed sense of urgency; follow through.
- STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!
The annual starting salary for this position is between $52,000 - $62,000 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.
This role will be accepting applications until 2/20/2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
Salary : $52,000 - $62,000
