Service Implementation Specialist

Sinch is a leading communications platform provider serving customers worldwide. Our world class communications platform-as-a-service (CPaaS) processes over 30 billion API calls per year and combines programmable API's, cloud computing with our unparalleled Tier 1 Super Network, to deliver one of the highest service levels in the industry.

Our highest revenue clients are the world's largest Enterprises. These clients are complimented by a strong small/medium business base and developer community. We provide Messaging, Voice, Video, and Verification services via one platform removing the complexities of customer engagement for our clients.

Responsibilities

• Responsible for the performance and coordination of all Operator and Supplier Administration and Regulatory Compliance duties relating to the ordering, deployment and on-going usage of messaging services for US and Canadian clients.
• Communication with internal and external stakeholders to detail requirements, changes and service modification.
• Manage client/campaign certifications with wireless carriers to assure compliance and functionality with the SINCH messaging platform utilizing proprietary systems and 3rd party tools.
• US Campaign Onboarding, this includes Review, Submission and Certification of US Messaging Campaigns on Short Codes, Long Codes and Toll-Free numbers.
  
  

Requirements

• A bachelor's degree and/or equivalent IT work experience and training preferred.
• Strong verbal and written communication skills coupled with detail-orientation and proven ability to work well in a self-directed manner.
• Excellent organizational skills. The ability to manage multiple tasks with due dates will be part of your everyday duties.
• Preference for 1 - 3 years of experience using PC-based applications in the telephony or IT services industry.
• Exposure to SMS (messaging) business applications and terminology is a plus.
• Basic knowledge or exposure to wireless carrier processing processes is preferred.
• Experiencing using web-based CRM or Service Desk applications; Salesforce.com or Atlassian Service Desk/JIRA experience is a strong plus.
• Willingness and flexibility to support business needs outside normal work hours
  
  

Our Hiring Process

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you're the most productive and successful. It's what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
  
  

The annual starting salary for this position is $52,000- $68,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 03/129/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.