What are the responsibilities and job description for the AR Collections Clerk position at Sinclair Supply?
Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.
Why You’ll Love Us
Outstanding company culture. We run on the values of good old-fashioned respect, kindness, humility and helping out your neighbour. We leave our egos at the door and celebrate one another.
Work life balance. Work that stays in the workplace, to ensure you can relax at home.
Future Planning. Company matching RRSP’s so you don’t have to work forever.
Rest and Relaxation. Generous vacation allowance with additional paid sick days so you can use your vacation time for, you know, vacation.
Investment in your growth and development. Our growth as human beings should never end and no matter what people say, it’s never too late to learn a new skill! We will support your journey to grow.
Health and Wellness. All the standard benefits you are used to, plus access to free counselling for employees and family. With experts in areas like family support, life balance, career, and nutrition we’ve got you covered because we could all use a little help from time to time.
Our team in Edmonton North is currently looking for a AR Collections Clerk to become an integral part of the team.
Duties/Responsibilities:
- Monitor and manage assigned AR portfolio with approx. 700 – 850 customers.
- Maintain exceptional customer service while performing collection calls on overdue accounts.
- Develop and implement strategies to collect outstanding balances while maintaining positive customer relationships.
- Process payments for outstanding invoices promptly based on customer remittance.
- Resolve any billing issues or discrepancies.
- Maintain accurate documentation within the Solar ERP system.
- Process credit card payments.
- Liaison daily with internal and external customers.
- Seek continuous improvement opportunities for AR processes.
- Meet internal and external customer needs effectively.
- Adhere strictly to company policies, procedures, and practices.
- Perform additional duties as assigned by management.
Qualification/Experience:
- Completion of a one-year certificate from college or technical school, with six months to one year of related experience, or an equivalent combination of education and experience.
- Proficient in MS Office (particularly Excel) and accounting software.
- Capable of quickly learning new software programs. Experience with Eclipse Solar ERP is an asset.
- Strong attention to detail and accuracy.
- Excellent organizational skills ability to prioritize effectively.
- Outstanding written and verbal communication abilities.
- Excellent analytical and problem-solving skills
- High level of Professionalism and phone etiquette when interacting with customers.
- Strong work ethic with the ability to work independently and as part of a team.
Additional Requirements:
- Working remotely is not an option.
- 3 shift schedules are rotated within the team.
Salary/Benefits:
Competitive compensation and benefits package.
