What are the responsibilities and job description for the Dispatcher/Customer Service position at SINDLE TRUCKING, LLC?
Job Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a crucial role in managing logistics and transportation planning while providing exceptional service that enhances customer satisfaction.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Manage dispatching tasks to ensure timely delivery of goods.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Utilize logistics knowledge to assist customers with shipping and receiving inquiries.
- Communicate effectively with internal teams and external partners to resolve issues.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Coordinate transportation planning efforts using tools such as Toro Transportation Management.
- Maintain a high level of phone etiquette while handling customer calls.
Experience
- Previous experience in a customer service role is preferred, particularly in logistics or 3PL environments.
- Familiarity with dispatching processes and transportation planning is a plus.
- Proficiency in data entry with attention to detail is essential.
- Strong communication skills, both verbal and written, are required to effectively interact with customers and team members.
- Experience using Toro and Motive or similar software is advantageous but not mandatory.
Join us in delivering outstanding service that keeps our customers coming back!
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- On call
Experience:
- Dispatching: 2 years (Preferred)
Ability to Commute:
- Channelview, TX 77530 (Required)
Ability to Relocate:
- Channelview, TX 77530: Relocate before starting work (Required)
Work Location: In person
Salary : $80,000 - $100,000