Commercial Operations Specialist

About Singer :
We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: "A Relentless Pursuit of Excellence.” The company has become renowned for its collaboration with owners of the air-cooled Porsche 911 in pursuit of bespoke restorations.

Commercial Operations Specialist :

The Singer Vehicle Design Client Experience Team is responsible for ensuring that clients receive a best-in-class client journey from first engagement through to delivery. The Commercial Operations Specialist is responsible for the development, oversight, and delivery of operational processes, dataflows, and content designed to elevate the Singer Vehicle Design brand and ensure every point of contact is an excellent experience in a manner that demonstrates, “Everything is Important.” The Commercial Operations Specialist is also responsible for providing administrative support to the Sales Specialist, with regards to all client donor vehicles.

• • Analyzes client data and develops innovative ways to improve the Singer client experience
• • Effectively presents findings and works collaboratively to implement solutions in ways that will address the needs of internal teams and clients
• • Collaborates with the Marketing team to support the planning and execution of content and gifting strategies
• • Manages client and commission information stored and presented in the Singer Client Portal to ensure clients receive regular digital communications and updates from SVD
• • Manages tailored digital content for each client through the Singer Client Portal
• • Supports visits and tours at SVD US headquarters, assisting in the execution of the client journey
• • Produces detailed work instructions and informational logs for all department-related tasks
• • Further develops and manages Salesforce CRM system to ensure data fidelity and increase utilization
• • Provides department managers with monthly summary of customer journey including internal data flows, data accuracy, among other KPIs and recommendations
• • Understands, interprets, keeps abreast of, and complies with federal, state, and foreign regulations that affect sales, transportation, and logistics
• • Support with the management of Singer fleet vehicles, including sourcing, registration, and logistics
• • Works in a cross-functional team environment as a strong team player and demonstrate ability to work with other functional groups to achieve company-wide goals
• • Liaises with Singer Reimagined to promote collaboration and alignment of brands
• • Reports to the department head regarding objectives, planned activities, reviews, analysis, budgets, and expenses – 100% data accuracy required
• • Provide tools to enable Client Experience Managers to offer donor cars to clients for sale
• • Coordinates donor invoice and brochure requests
• • Maintains donor car data within Sales Force and SharePoint
• • Ensures effective historic record keeping for all donor sales and purchases
• • Supports with registration of US vehicles for US clients
• • Physically files paperwork in line with DMV requirements
• • Performs all other duties as assigned

Qualifications::
Required Education and/or Experience

• Bachelor’s degree in business administration or relevant field
• One (1) to three (3) years of automotive sales, product and/or luxury customer service experience
• Prior experience in rapidly growing business environment

Preferred Education and/or Experience

• Previous experience in the luxury goods or automotive industry

• Strong verbal and written communication skills, including the ability to write creatively and professionally utilizing an expansive vocabulary; ability to express ideas clearly and actively listen
• Strong ability to conduct clear and effective presentations to clients, outside groups, and/or internal staff
• Must possess strong emotional intelligence to know when and how to speak to people to achieve desired results
• Aptitude to interface with high level individuals, executives, company associates, and vendors
• Strong understanding of business principles
• Ability to analyze customer data, identify company strengths and weakness, and design procedures, policies, and programs to best utilize strengths and strengthen area of weakness
• Team oriented with a strong ability to multi-task, work in a fast-paced environment, and meet multiple deadlines
• Strong organizational, problem-solving, and collaborative skills with the ability to prioritize effectively and efficiently within and across departments
• Manage multiple tasks with a focus on precision
• Perform detailed data entry with high level of accuracy
• Review and verify documents and data to ensure accuracy
• Maintain a high standard of work through regular audit checks
• Ability to manage time effectively across various tasks
• Professional appearance
• Expert user of Microsoft Excel and PowerPoint
• Competency and experience with key creative and CRM tools such as Adobe Suite and Salesforce
• Experience with data visualization or business intelligence programs (Tableau, PowerBI, etc.)
• Prior experience in rapidly growing business environment
• Detailed knowledge of Singer Vehicle Design’s history, heritage, and services
• Positive attitude and strong work ethic

• Must be able to work in a seated position for extended periods
• Must be able to use fingers, hands, and arms at computer keyboard for extended periods
• Must have ability to speak clearly and distinctly and hear and be heard and understood in person, by telephone and email

Compensation:

Benefits:
Singer employees enjoy generous paid time off, low-cost health insurance, a 401(k) plan with a company match, life and AD&D insurance, long-term and short-term disability, Snap-On tools for our techs, and continuous opportunities for learning and advancement within the company.

Equal Employment Opportunity:
We are committed to building a team that includes individuals from different cultural backgrounds, ethnicities, genders, ages, sexual orientation, and physical abilities, reflecting the diversity of the communities where we work and live.