What are the responsibilities and job description for the IT Specialist position at Singing River Health System?
IT Specialist
Singing River Health System Hospital - Pascagoula | Full-Time | rotating |
United States
Position
Overview:
The IT
Specialist is the first point of contact and will provide technical
assistance, maintenance and repair to computer systems and hardware and network problem
resolution to all Singing River Health System customers. The IT Specialist will guide users through step-by-step solutions, answer questions or resolve computer issues for users in person, via
telephone or from a remote location and email or trouble request enquiries; and resolves or escalates
system issues and problems. This includes
installing, diagnosing, repairing, maintaining, and upgrading all hardware and
software while ensuring optimal performance. The IT Specialist will troubleshoot
problem areas in a timely and accurate manner and provide assistance where
required, and utilize tools
and following procedures or policies for handling support requests.
DISCLAIMER: This
is not necessarily an exhaustive list of all responsibilities, duties, skills,
efforts, requirements or working conditions associated with the job. While
this intends to be an accurate reflection of the current job, management
reserves the right to revise the job or to require that other or different
tasks performed as assigned.
Education:
High
School diploma or equivalent required. Associate’s degree in a computer
related field is preferred.
License:
N/A
Certifications:
CompTIA A
(CE) certification preferred. Must be obtained within 90 days of employment.
Experience:
A minimum
of two (2) years’ experience providing end user online/phone support with PC
hardware, troubleshooting and repair.
Reports to:
IT Specialist Supervisor
Supervises:
None
Physical Demands:
Work is moderately active: involves sitting
with frequent requirements to move about the office, move about the facility,
and to travel to another facility within the SRHS service area. Work involves
exerting a negligible amount of force frequently to lift, carry, push, pull,
or otherwise move objects, including the human body. Work involves using
repetitive motions: substantial movements of the wrists, hands and/or fingers
while operating standard office equipment such as computer keyboard copier
and 10- key. Work involves being able to perceive the nature
of sound at normal speaking levels with or without correction; the ability to
make fine discriminations in sound. Work requires close visual and acuity and
the ability to adjust the eye to bring an object into sharp focus, i.e. shift
gaze from viewing a computer monitor to forms/printed material that are
closer to compare data at close vision. Must be able to work for extended periods of
time without experiencing undue fatigue. Must be able to work flexible hours.
Mental Demands:
Must demonstrate keen mental
faculties/assessment and decision making abilities. Must demonstrate superior
communication/speaking/enunciation skills to receive and give information in
person and by telephone. Must demonstrate strong written and verbal
communication skills. Must possess emotional stability conducive to dealing
with high stress levels. Must demonstrate ability to work under pressure and
meet deadlines. Attention to detail and the ability to
multi-task in complex situations is required. Must have strong analytical and
interpersonal skills.
Special Demands:
Must possess superior customer service skills
and professional etiquette. Must
possess proficient knowledge and ability to use a computer (must be keyboard
proficient) and other office technology (i.e., telephone, fax, etc.). Must have advanced knowledge and skill in
using MS Excel. Must have working
knowledge of MS Outlook, Word, and PowerPoint. Work requires the ability to function
independently, adapt to workload demands, set priorities, and understand and
set goals. Must demonstrate ability to achieve
successful outcomes in handling difficult situations and customers. Must
demonstrate ability to teach customers over the phone. Must have knowledge of desktop
operating systems, various software applications and basic hardware for the
PC; principles and theories of network systems and management; internet
technologies and products; basic methods/tools used to troubleshoot
information processing system problems.
The position requires traveling throughout the
SRHS service area – with the employee providing his/her own transportation.
Must have a valid driver license.
