What are the responsibilities and job description for the Medication Adherence Liaison position at Singing River Health System?
Medication Adherence Liaison
Singing River Health System Hospital - Pascagoula/Full-Time/Days/
Pascagoula, Mississippi
United States
Position Overview:
The Medication Adherence Liaison under the supervision of a licensed pharmacist, ensures patients receive the correct medication and packages and labels prescriptions. He/She complies with the standards, ethics, laws and regulations governing the practice of pharmacy, including the MS Board of Pharmacy and all accrediting organizations as applicable. Critical to this position is a person who is able to establish strong and credible relationships with patients, clinicians and pharmacy staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. A natural forward-planner who critically assesses own performance. Mature, well-presented, professional and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close-knit team.
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.
Education:
High school graduate or equivalent required. Graduate of a
pharmacy technician training program preferred.
License:
Must be a registered Pharmacy Technician by the Mississippi State
Board of Nursing.
Certifications:
Certification as a Pharmacy
Technician by the Pharmacy Technicians Certification Board (PTCB) OR the
National Healthcare Association (NHA)
preferred; certification must be maintained as specified or
required by the examining authority.
Experience:
3-5 years’ experience.
Preferred 5-8 years as a Pharmacy Technician.
Reports to:
Retail
Pharmacy Manager/Pharmacy Director
Supervises:
None
Physical Demands:
Stands, turns, bends, stoops,
lifts, climbs, and uses many physical motions in performing day-to-day
activities. Must be able to stand for extended periods of time and do a
great deal of walking without experiencing undue fatigue.
Work involves being able to
perceive the nature of sounds at normal speaking levels, with or without
correction. Must demonstrate the ability to communicate, speak and enunciate
to express/exchange ideas and detailed information in person and on the
telephone. Work requires a minimum standard of visual acuity, with or
without correction, with the ability to adjust the eye to bring an object
into sharp focus, i.e. shift gaze from viewing a computer monitor to forms
that are closer to compare data at close vision.
Must be able to work for extended periods
of time without experiencing undue fatigue. Must be able to work flexible
hours.
Mental Demands:
Must demonstrate keen mental faculties/assessment and decision
making abilities. Must demonstrate superior
communication/speaking/enunciation skills to receive and give information in
person and by telephone. Must demonstrate strong written and verbal communication
skills. Must possess emotional stability conducive to dealing with high
stress levels. Must demonstrate ability to work under pressure and meet
deadlines.
Attention to detail and the ability to multi-task in complex
situations is required. Must work with the realization that errors may have
serious consequences to patient care.
Special Demands:
Must possess superior customer service
skills and professional etiquette. Must possess proficient knowledge and
ability to use a computer (must be keyboard proficient) and other office
technology (i.e., telephone, fax, etc.). Must have intermediate knowledge of
MS Outlook and Word. Must be able to understand basic pharmaceutical and
medical technology. Must have knowledge of sterile procedures and techniques.
Must be knowledgeable of medical abbreviations, medication strengths, IV
solutions, generic and brand name medications, and basic pharmacy operations.
