What are the responsibilities and job description for the Patient Access Team Coordinator position at Singing River Health System?
Patient Access Team Coordinator
Singing River Health System Hospital - Gulfport / Full-Time / Shift Varies /
15200 Community Road
Gulfport, Mississippi, 39503
United States
Position Overview:
The Patient Access Services Registration Team Coordinator
provides guidance and leadership to the team members in his/her assigned area
regarding the day-to-day operations of revenue cycle front-end elements,
including, but not limited to: appointment scheduling, insurance verification,
authorization of services, registration, financial clearance, and cash
collections. He/She, under the direction of the Manager, ensures that the
department is staffed appropriately, work assignments are delineated and
properly addressed, and service standards are upheld. Expectation is for all
performed duties to be in accordance with Singing River Health System
procedures and policies, accreditation organization, and governing guidance and
publications for health care employees.
DISCLAIMER: This is not necessarily an exhaustive list of
all responsibilities, duties, skills, efforts, requirements or working conditions
associated with the job. While this is intended to be an accurate reflection of
the current job, management reserves the right to revise the job or to require
that other or different tasks be performed as assigned.
Education:
High school diploma or equivalent required. College courses
in healthcare, business, or finance preferred.
License:
N/A
Certification:
Must hold at least one of the following certifications at
(or within the first year of) job start (must complete continuing education to
recertify every two years as required by the certifying entity):
•Certified Healthcare Access Manager (CHAM)
•Certified Healthcare Access Associate (CHAA)
Experience:
A minimum of two (2) years’ experience in healthcare registration,
scheduling, insurance verification, or comparable field required.
Physical Demands:
Work is moderately active: involves sitting with frequent
requirements to move about the office, move about the facility, and to travel
to another facility within the SRHS service area. Work involves exerting a
negligible amount of force frequently to lift, carry, push, pull, or otherwise
move objects, including the human body and workstations on wheels (aka WOWs).
Work involves using repetitive motions: substantial movements of the wrists,
hands, and/or fingers while operating standard office equipment such as
computer keyboard and copier.
Work involves being able to perceive the nature of sound at
normal speaking levels with or without correction; the ability to make fine discriminations
in sound. Work requires close visual acuity and the ability to adjust the eye
to bring an object into sharp focus, i.e. shift gaze from viewing a computer
monitor to forms/printed material that are closer to compare data at a close
visual range.
Must be able to be active for extended periods of time
without experiencing undue fatigue. Must be able to work flexible hours. As a
part of the normal work schedule, must be available to work weekends and
holidays on a rotating basis. Must be available to work a rotating, on-call
schedule.
Mental Demands:
Must demonstrate keen mental faculties as well as solid assessment
and decision making abilities. Must
demonstrate superior communication/speaking/enunciation skills to receive and
give information in person and by telephone. Must routinely demonstrate effective verbal and written communication
skills and relate to others in a positive manner. Must possess emotional stability conducive to
dealing with high stress levels. Must
demonstrate ability to work under pressure and meet deadlines. Attention to
detail and the ability to multi-task in complex situations and despite
interruptions is required. Must
demonstrate the ability to solve problems independently and as part of a team.
Must have strong analytical and interpersonal skills. Must be proficient in
spelling and use of English grammar. Must demonstrate the ability to perform
basic mathematical calculations.
Special Demands:
Must possess superior customer service skills and
professional etiquette. Must possess
proficient knowledge and ability to use a computer (must be keyboard
proficient) and other office technology (i.e., telephone, scanner, etc.). Must have working knowledge of
MS Outlook and the
health system’s current electronic health record software.
Work requires the ability to function independently, adapt
to workload demands, set priorities, and contribute to achieving both
individual and departmental goals.
Must demonstrate a
basic understanding of medical terminology as it relates to patient
registration. Must be able to understand all insurance matters regarding policy
benefits, authorization requirements, insurance verification, and contractual
allowances.
Job requires traveling throughout the service area with the
employee providing his/her own transportation. Must have valid driver’s
license.
Must successfully pass an Alphanumeric Data Entry Test with
a score of 90% or better in under 10 minutes.
