What are the responsibilities and job description for the Director of Rooms and Hospitality Management position at Single Barrel Group Hospitality?
Job Summary
The Director of Rooms is a key leadership position responsible for overseeing all aspects of the rooms division within the hotel. This role involves managing front desk operations, guest services, and housekeeping to ensure a seamless and exceptional experience for all guests. The Director of Rooms will work closely with other departments to maintain high standards of service and operational efficiency while driving guest satisfaction and loyalty.
Duties
- Lead and manage the front desk team, ensuring effective operations during all shifts, including night audits.
- Oversee housekeeping operations to maintain cleanliness and presentation standards throughout the property.
- Develop and implement departmental budgets, monitoring expenses and revenue to achieve financial goals.
- Foster a culture of outstanding customer service by training staff in guest interaction, phone etiquette, and problem resolution.
- Collaborate with human resources on staffing needs, employee training programs, and performance evaluations.
- Utilize hotel management software to track room availability, reservations, and guest preferences.
- Address guest inquiries and complaints promptly to enhance overall satisfaction.
- Conduct regular inspections of rooms and public areas to ensure compliance with quality standards.
Experience
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong background in front desk operations, including familiarity with night audit processes.
- Demonstrated expertise in budgeting and financial management within a hotel setting.
- Excellent customer service skills with a focus on creating memorable guest experiences.
- Knowledge of resort operations is preferred but not mandatory.
- Proficient in using phone systems and maintaining professional phone etiquette.
- Strong leadership skills with the ability to motivate and develop a diverse team.
This position requires a dedicated individual who is passionate about hospitality and committed to providing exceptional service. If you thrive in a dynamic environment where every day brings new challenges, we encourage you to apply for this exciting opportunity as the Director of Rooms.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $50,000 - $55,000