Junior IT Support Specialist

Role and Responsibilities

The position is the first line in providing customers with technical support from the SPG Support Operation Center.

Provide end user technical support as needed from tickets received by phone, email, or customer portal

· Provide end user technical support as needed from tickets received by phone, email, or customer portal

· Escalate tickets to tier 1, 2 and tier 3 support technicians as needed

· Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems

· Workstation imaging

· Virus/Malware removal

· Maintain and update documentation

skills and certifications

• Excellent communication skills both written and verbal
• Resourceful, and able to take initiative in a dynamic environment
• Currently, hold or be willing and able to obtain the following certifications within the designated timeframe after onboarding:
• CompTIA A
• CompTIA Net
• CompTIA Security

Culture, Core Values, Mission, and Vision

• SPG Core values.
• Reliable
• Influence
• Service
• Efficiency
• Carry out our Mission - To provide secure products and services that help achieve a customer's IT initiatives and compliance goals with a focus on value and customer service.
• Drive to our Vision - We aspire to be the global authority in delivering reliable, influential, and efficient services that inspire and secure a connected world.

Competencies:

• Dependable -- more reliable than spontaneous.
• People-oriented -- enjoys interacting with people and working on group projects.
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
• Achievement-oriented -- enjoys taking on challenges, even if they might fail.
• Autonomous/Independent -- enjoys working with little direction.
• Innovative -- prefers working in unconventional ways or on tasks that require creativity.

High stress tolerance -- thrives in a high-pressure environment.

SECURITY, PROCESS, AND COMMITMENT REQUIREMENTS

· Protect all PII information as Confidential and do not distribute.

· Adhere to Security guidelines within SPG Security Program Onboarding Videos.

· Follow the Privacy Policy & Acceptable Use Policy located on the SPG Website.

· Adhere to the Policies provided in the SPG Handbook.

· Acknowledge and Agree to strive to strengthen SPG’s 24/7/365 uptime commitment, processes, and security practices to the best of your abilities.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Ashburn, VA 20147 (Required)

Work Location: In person

Salary : $17