Field Operations Manager

Job Description

Company: Off Duty Services, INC., a Protos Company

Title: Field Operations Manager

Location: Oregon

Reports to: Director of Field Operations

Position Overview & Responsibilities:

Protos Off Duty Services (ODS) is looking for a skilled professional with previous experience as a law enforcement officer. The position will be a remote position, based out of Oregon. As a Field Operations Manager, you will be responsible for partnering with customers and law enforcement officers from various jurisdictions working off-duty security assignments to maximize profitability, customer retention and satisfaction. This will be accomplished with a hands-on approach of customer service and problem resolution within your assigned geographic area. The Field Operations Manager must possess the following qualifications, knowledge, skills, abilities, and personal characteristics:

• Perform on-site visits to customer locations, as well as maintain communication with appropriate customer contacts as needed
• Responsible for verifying compliance for all armed personnel working in Oregon with all DPSST licensing requirements
• Engage in dialogue with customers and rapidly resolve issues.
• Attend meetings with customer security or safety stakeholders as needed, provide relevant input related to law enforcement role and experience at customer’s site.
• Engage with Service and Strategic Account teams to solution problems for customer on an ad-hoc basis.
• Partner with sales team on presentations (on-site and remote) as requested.
• Prepare analytic reports and presentations as needed.
• All other duties as assigned by Director of Field Operations

Education, Skills, & Experience:

• Minimum of 10-years experience as a paid full time law enforcement officer (sworn, commissioned) with an accredited law enforcement agency, with at least 7-years experience in an active enforcement role (i.e. street patrol, detective, fugitive warrants). Must have separated from employing agency under honorable conditions. Preference given for law enforcement experience with an Oregon law enforcement agency. Unfortunately, the experience requirement cannot be met based solely on service time with a state, county or local correctional facility.
• Current issued armed professional certification by Oregon DPSST
• MUST be a resident of the state of Oregon, and residing within 30 minutes drive time of Portland is preferred
• Methodical and systematic approach to work and the ability to apply logic to processes.
• Strong Microsoft Office (Excel, Word, Outlook) knowledge and ability to use Excel to provide reporting in various forms. Proficiency in data validation/sorting and formulas preferred.
• Excellent prioritization and time management skills and ability to work in an environment with minimal supervision is required.
• Critical thinking skills are a must.
• Process driven, detailed oriented and highly organized.

Travel

Travel is required, including interstate travel by vehicle or air. A valid driver’s license is required to be maintained. Possess and maintain current US passport book is preferred.

Position Type: Full-time, Exempt

Function Field: Operations

Compensation:

Compensation includes competitive salary and expense and mileage reimbursement. The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), vacation/sick, etc.

Relocation

No relocation packages or reimbursements are available for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Off Duty Services is an equal opportunity employer and encourages all qualified candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.