What are the responsibilities and job description for the Service Agent position at SINGLE SOURCE SECURITY LLC?
Provides support to Senior Service Agent: Communicates objectives and work assignments to the field to ensure delivery of quality services, responds appropriately to customer inquiries, verifies and corrects vendor time and attendance. The Service Agent will be based in the Roanoke Service Center and will report directly to a Service Manager.
The Service Agent’s core responsibilities will include the following:
- All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.
- Ensures the delivery of high-quality customer service through regular direct contact with clients and vendors, evaluates service quality and supports corrective action as necessary.
- Meets regularly with client representatives for status updates and addresses any actual or potential problems.
- Assists with identifying deficiencies and implementing plans of action as necessary.
- Make necessary adjustments to client and vendor punch reports. Coordinate with internal billing teams to ensure accuracy.
- Additional duties as directed by management.
Education, Skills and Experience
- High School Diploma or equivalent.
- Excellent written and verbal communication skills.
- Intermediate knowledge of basic office applications and ability to learn new proprietary software.
- Strong problem-solving and analytical skills.
- Excellent collaborative, prioritization, and time management skills.
- Process driven, detailed oriented and highly organized.
