Payment Processing Supervisor

The Payment Processing Manager will have primary responsibility for managing the payment processing function. This includes managing the various payment types, overseeing adjustments and the related research, analyses of payment processing work products and processes, balancing/reconciliations, and reporting. addition, the Payment Processing Manager also works with external and internal auditors.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Essential Job Functions                                                                   % of Time for Each Function 

1. Manage the Payment Processing department                                                  35%

• Ensure the integrity of the payment processing recording and the collector numbers, where applicable.
• Provide all of the necessary information to the Accounting group to ensure the necessary information has been accurately reported in the general ledger.
• Direct the resolution of payment processing issues in a timely and effective manner. Oversee the balancing and reconciliation functions related to payment processing.
• Supervise the day-to-day operations of the Payment Processing team which includes the processing of borrower payments and preparing reports for management.
• Work with other operational areas to resolve payment processing, borrower, or client issues.

2. Analysis/Reporting/Auditing                                                                             20%

• Prepare audit schedules and analyses for internal and external audits.

• Responsible for Sarbanes Oxley compliance while overseeing all internal control processes. Assist in ensuring the revenue recognition related to commission fees is appropriate.
• Communicate issues that may have a financial impact to Management. Design, implement, and update standard operating procedures.
• Continuously monitor and analyze department processes to ensure the most effective and efficient processes are being utilized.

3. Personnel Management                                                                                         20%

• Establish employee goals, prepare and issue Employee Performance Reviews, and prepare merit increase proposals for submission to management.
• Oversee the development and cross training of staff
• Conduct  departmental  meetings and troubleshoot problems.
• Comply and monitor compliance with all company policies (address progressive discipline when necessary)
• Assess resources and skill sets within the group and make recommendations regarding staffing levels (to include interviews and selection for staffing needs).

4.   Client Setup and Maintenance                                                                                 10%

• Responsible for the review and testing of new client setups.
• Develop new procedures to ensure compliance with federal, state, and client requirements.
• Create deposit codes, order deposit slips/checks/supplies, ACH setup, establishing money gram codes, and credit card merchant ID’s, where applicable.

5.   Special Projects                                                                                                           10%

• Contribute to system conversion design and/or testing teams.
• Participate in vendor changes that require design and/or testing
• Support operations in reviewing the impact of system changes.

Other Job Functions                                                                             % of Time for Each Function 

List other important responsibilities that do not meet the ADA “essential” criteria and therefore could be re-assigned to

others if a reasonable accommodation cannot be made which would allow a disabled individual to perform those functions.

Other duties as assigned                                                                                                      5%

% of Time for Essential and Other Job Functions Combined Must Total 100%

Decision-making Latitude 

Describe the types of decisions made by this position, including information about whether these decisions are subject to supervisory review and detail what impact these decisions can have on the company.

1. This individual will make decisions related to payment application.
2. This individual will make recommendations related to the hiring/termination of employees.
3. This individual will oversee program changes to ensure practices are compliant with federal, state, client, and legislative requirements and to ensure the most effective and efficient processes are utilized.
4. This individual will provide guidance and direction on issues that will ultimately feed into the financial statements of the company. Most decisions made will be subject to limited review by the Director or Sr. Director.

Qualifications 

EDUCATION: Check the level of education typically required to perform the responsibilities of the position and list the preferred area(s) of study.

Level of Education 

          High School

X       Some College

          Bachelor's Degree

          Master's Degree

          Other (Specify) 

May additional equivalent experience above the required minimum substitute for the checked level of education?  x   Yes      No

EXPERIENCE -Indicate the  of experience and of experience typically required to perform the responsibilities of the position in addition to the education needed to perform the duties of the position. For TECHNICAL POSITIONS, include essential software or hardware experience.

Must Have:

• 3-5 years financial field experience
• 3-5 years management experience
• Excellent communication and written skills
• Intermediate excel and word skills

May additional equivalent education above the required minimum substitute for the checked level of education?     Yes    X  No 

OTHER HELPFUL EDUCATION OR EXPERIENCE-State other desired, but not required, education or experience.

• 2 yr. Associate Degree with major in Business.
• FACS or CRS experience preferred but not required.
• Collection industry and/or banking experience.
• 1 to 2 years experience with Credit Card and ACH payment types
• Working knowledge of Microsoft query and Access.

KNOWLEDGE, SKILLS and ABILITIES:

• Must be detail oriented
• Analytical skills
• Self-starter and motivated
• Ability to handle stringent deadlines and time constraints while working independently on multiple projects with an appropriate level of direction and guidance
• Strong leadership, time management, and organizational skills
• Excellent interpersonal and communications skills with the ability to interact with many different departments and leads within the organization.
• Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; use hands to finger, handle, or feel objects, tools or controls; the employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds. This includes being able and willing to lift mail trays ranging in weight.
• Specific vision abilities required by the job include vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be willing to maintain flexible work hours based on business needs.

CAREER PATH:

Incumbents in this position will be expected to master the duties of this position in addition to working on a continuous basis to learn all aspects of the department. Consideration of promotion is dependent upon incumbent’s successfully accomplishing all assignments while providing quality customer service, demonstrating a cooperative attitude, a willingness to readily accept new responsibilities, and exhibiting the ability to foster and accept change and continuous improvement.