What are the responsibilities and job description for the Support Specialist position at Singlesource IT?
We looking for an experienced Tier 2 Support Specialist to join our team.
Based in Columbus, OH, we are the premier provider of IT services for small and mid-sized businesses throughout central Ohio. Successful candidates will be comfortable working on a wide range of projects in a variety of environments, both in office and at client sites. The ability to troubleshoot technical challenges with forward-thinking solutions is key. Candidates must be able to clearly communicate technical concepts, both in person and in writing.
Responsibilities
- Install, configure and support end-user equipment (Laptops, PCs, and peripherals)
- Troubleshoot and resolve technical issues related to: Desktop / Laptops, Servers, Networking and software.
- Support end-user peripherals such as desk phones and mobile devices
- Maintain inventories of hardware, and software licensing
- Work with vendors supporting systems related to end-user support
- Support client processes for on-boarding and off-boarding employees
- Participate in an On-Call rotation
- Documenting client interactions within our ticket system
Required Skills
- 3 years Windows Desktop troubleshooting and support
- Ability to install, configure, support Microsoft Windows 7, 8, & 10 as well as compatible applications
- Experience with Anti-Virus software and EDR
- Understanding of LAN/WAN concepts and how to troubleshoot
- Understanding of Microsoft Windows AD, DNS, and DHCP
- Solid Customer Service skills including great communication skills both verbal and written
- Solid experience installing, configuring, supporting, Microsoft Windows 10, and 11 as well as compatible applications
Valued Experience
- Experience with tablets, Android and iOS
- Security Information/Event Management solution experience
- Experience working with Microsoft 365
- Experience with Windows Server 2016, 2019, and 2022 installation and configuration
Beneficial, but not required
· Mac OSX
· Phone Systems
· Camera Systems
· AV & Conference Room
· Degree in Related Field