What are the responsibilities and job description for the Front Door Attendant position at SingleThread?
FRONT DOOR ATTENDANT
Compensation Benefits
- Pay: $16.50 per hour plus gratuities
- Medical, Dental, Vision Plans
- Paid Time Off - Including Vacation, Sick and Mental Health Time Off
- 401(k) w/ company discretionary match
- Flexible Spending Account
- Employee Assistance Program - 6 free counseling sessions annually for you and your household members
- Employee Dining and Wine Discounts
- Daily Family Meal
- Customized Educational Opportunities
- Opportunity for Advancement within the Vertice Portfolio
- Referral Bonuses
- Uniform
What you'll be doing in this role...
Under the general direction of the Service Director, the Front Door Attendant will greet guests as they enter the restaurant. They will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.
- Greets guests who arrive by welcoming them to the restaurant.
- Opens restaurant doors for all guests.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolves customer complaints, assists customers in all inquiries
- Creating and Distributing menus related to the guests experience
- Maintaining and stocking restrooms throughout service
In an ideal world, you have:
- Relevant hospitality and service experience
- Commitment to quality, excellence, and genuine hospitality
- Passion for creating unique guest experiences
- Ability to provide warm, humble, and knowledgeable service
- Exceptional interpersonal and communication skills
- Strong task and time management abilities
- Willingness to continue learning about food, beverage, and service
- Willingness to work as part of an efficient team in a fast-paced environment
- Polite and engaging
- Neat and well-groomed appearance
- Ability to work a varying schedule, including overtime, nights, weekends and holidays, and the ability to work 5 shifts per week
ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS
- Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
- Must be able to lift and carry up to 40 pounds
- Ability to stand and/or sit for prolonged periods of time
- Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment
- To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
- To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
- To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
- To be flexible, responding quickly and positively to changing environments
- To maintain high team focus via cooperation and support to other team members in the pursuit of department goals
- To be a positive role model and demonstrate the ethos of Kyle, Katina, and the management team
Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Vertice Hospitality reserves the right to alter the duties of this role.
Vertice Hospitality is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation in accordance with applicable federal, state and local laws.
Vertice Hospitality is committed to hiring a diverse workforce, sustaining an inclusive culture, fostering an environment of continual improvement, and offering opportunities for growth and career development.
Salary : $17
