What are the responsibilities and job description for the Delivery Specialist position at Singleton Assets & Operations LLC?
Description
Delivery Specialists at OneWater stores are passionate about delighting customers and achieving or exceeding high expectations guaranteeing maximum customer satisfaction. The position is exempt.
Duties & Responsibilities
- Effectively works closely with Business Manager and Service Writer to ensure the customer has an excellent buying experience.
- Professionally delivers boats to customers, including reviewing the features and benefits of the boat, reviewing electrical panels, toilets, and windlass to ensure customer satisfaction.
- Completes OneWater sales training and maintains communication on a regular basis with existing customers.
- Independently plans days and visits to store locations, setting up deliveries, and reviewing inventory
- Actively participates in Boat Shows, Store and Off-site sales and customer events.
Qualifications & Expectations
- Has a continuous learning mindset, develops and maintains a high-level of product, market and industry knowledge, and obtains OneWater Sales Certifications as needed.
- Builds and maintains positive customer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
- Promotes teamwork, supports and works with other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat.
- Customer satisfaction, both internal and external
- Achieves or exceeds delivery goals
- Effective utilization of OneWater Sales Processes
- Achievement of required OneWater Sales Certifications
- Maritime experience, USCG credentials and endorsements
- Lift 10 lbs infrequently
- Seated, Stooping, Climbing
One Water Marine provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, One Water Marine complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Drug Screening and background check are required.
