Key Account Manager

We are looking for a Key Account Manager (KAM) is responsible for developing and maintaining strong, long-term relationships with a company’s most important clients, ensuring their satisfaction by deeply understanding their needs, proactively proposing solutions, and actively managing their accounts to maximize revenue and loyalty within the customer portfolio; essentially acting as the primary point of contact for all key client matters.

Key Responsibilities of a Key Account Manager may include :

• Relationship Building : Establish and nurture trust-based relationships with key decision makers at major client accounts.
• Customer Needs Analysis : Thoroughly understand the client’s business objectives, challenges, and market dynamics to tailor solutions accordingly.
• Strategic Account Planning : Develop comprehensive account plans outlining strategies to expand business withing existing clients, including identifying potential upselling and cross-selling opportunities.
• Proactive Solution Provision : Anticipate client needs and proactively present customized solutions that address their pain points and align with their business goals.
• Contract Negotiation : Lead contract negotiations with key clients, ensuring mutually beneficial terms and conditions.
• Customer Satisfaction Management : Monitor client satisfaction levels, address concerns promptly, and actively manage any potential issues.
• Stakeholder Management : Collaborate with internal teams (sales, marketing, product development) to ensure seamless delivery of services and meet client requirements.
• Reporting and Analysis : Track key performances indicators (KPIs) related to client accounts, prepare regular reports on sales performance, and identify areas for improvement.

Required Skills and Qualifications :

Sinoboom offers competitive compensation package, including medical dental and vision insurance, 401k with company match, auto reimbursement allowance, retirement benefits, paid time off.