Customer Service Rep

Since 1957, Sioux Chief has manufactured innovative solutions for rough plumbing. Sioux Chief products are sold through qualified distributors worldwide from our Kansas City, Missouri headquarters. Sioux Chief is proud to be an American manufacturer and to support the American worker.

• 401k
• Medical and Dental Insurance
• Life Insurance
• Paid Time Off
• Employee Referral Program
• Bonus opportunities
• Employee Discount Program

Position Overview

Answer incoming calls for pricing, item availability, order status, technical troubleshooting, return authorizations, and answer various types of inquiries.

Essential Job Functions

• Answer calls with-in 2-3 rings
• Provide technical support to reps, customers, and engineers
• All calls should be handled directly by a person answering the phone, unless they request to speak to someone specifically
• Good follow-through on all requests via phone and email, i.e.: item availability, cross references, pricing, order status, tracking, invoice, and credit copies, etc.
• Build relationship with customers by providing a friendly and positive image of Sioux Chief
• Quick and accurate answers to questions, both phone and email inquiries
• Good follow-through on promises made
• Analyze and process returned goods requests, notice of shortages, overages requiring billing, order additions and cancellations; good customer service communication follow-up is required.
• Document all call information (Salesforce) according to standard operating procedure

Non-Essential Job Functions

• Assist order entry as needed
• Back up support for switchboard, route calls to appropriate resource
• Contact customers on phase-out and obsolete items
• Other duties as assigned

• 
  Excellent typing, data entry and 10 key skills with accuracy
• Listening, verbal and written communication skills
• Must be proficient in MS Office applications
• Problem analysis and problem solving
• Knowledge of customer service principles
• Customer service oriented
• Organizational skills
• Must be able to multi-task
• Adaptability
• Ability to work under pressure
• Team oriented with friendly and positive attitude
• Remain in a sitting position and clearly view a computer screen for extended periods of time
• Repetitive motion movements using wrists, hands and or fingers
• Occasional Overtime

Education and Experience

• High school diploma or equivalent

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.