Job Description
Job Description
Description :
Since 1957, Sioux Chief has manufactured innovative solutions for rough plumbing. Sioux Chief products are sold through qualified distributors worldwide from our Kansas City, Missouri headquarters. Sioux Chief is proud to be an American manufacturer and to support the American worker.
Sioux Chief offers its employees an excellent benefit package. This includes :
- 401k
- Medical and Dental Insurance
- Life Insurance
- Paid Time Off
- Employee Referral Program
- Bonus opportunities
- Employee Discount Program
Position Overview
Answer incoming calls for pricing, item availability, order status, technical troubleshooting, return authorizations, and answer various types of inquiries.
Essential Job Functions
Answer calls with-in 2-3 ringsProvide technical support to reps, customers, and engineersAll calls should be handled directly by a person answering the phone, unless they request to speak to someone specificallyGood follow-through on all requests via phone and email, i.e. : item availability, cross references, pricing, order status, tracking, invoice, and credit copies, etc.Build relationship with customers by providing a friendly and positive image of Sioux ChiefQuick and accurate answers to questions, both phone and email inquiriesGood follow-through on promises madeAnalyze and process returned goods requests, notice of shortages, overages requiring billing, order additions and cancellations; good customer service communication follow-up is required.Document all call information (Salesforce) according to standard operating procedureNon-Essential Job Functions
Assist order entry as neededBack up support for switchboard, route calls to appropriate resourceContact customers on phase-out and obsolete itemsOther duties as assignedRequirements :
Excellent typing, data entry and 10 key skills with accuracyListening, verbal and written communication skillsMust be proficient in MS Office applicationsProblem analysis and problem solvingKnowledge of customer service principlesCustomer service orientedOrganizational skillsMust be able to multi-taskAdaptabilityAbility to work under pressureTeam oriented with friendly and positive attitudeRemain in a sitting position and clearly view a computer screen for extended periods of timeRepetitive motion movements using wrists, hands and or fingersOccasional OvertimeEducation and Experience
High school diploma or equivalentWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
