What are the responsibilities and job description for the Part-Time Event Staff Position position at Sioux Falls Canaries?
Overview:
The Event Staff employee is primarily responsible for assisting guests as they enter the ballpark and direct them to their seating location. Event Staff employees are also responsible for maintaining a safe and enjoyable environment for all guests of Sioux Falls Stadium (The Birdcage). Interact with crowds in a calm, respectful and professional manner.
The Event Staff employee is primarily responsible for assisting guests as they enter the ballpark and direct them to their seating location. Event Staff employees are also responsible for maintaining a safe and enjoyable environment for all guests of Sioux Falls Stadium (The Birdcage). Interact with crowds in a calm, respectful and professional manner.
Pay Rate:
$55.00 per game with an expectation of arrival 1 hour and 15 minutes prior to first pitch (gates open one hour prior to first pitch) and departure 15 minutes after the conclusion of the game
Duties:
- Greet each fan with a warm smile and a friendly “Welcome to the Birdcage” and “Can I help you find you seats”
- Directs and escorts guests to their seating location; may involve ascending /descending stairs
- Inspects assigned section(s) for safety hazards and maintains cleanliness. Reports on conditions such as broken seats or spills to Canaries full-time staff
- Assist guests who have ticketing issues (i.e. duplicate tickets, broken seats, ADA accommodations)
- Observes assigned sections for any signs of disturbance: this includes problems arising from foul balls, alcohol, smoking, abusive language, arguments, guests running onto the field and objects being thrown
- Receives and acts on concerns from guests. De-escalates issues in a respectful and professional manner. Proactive in addressing issues in their assigned sections, and immediately reports issues to their usher captain
- Provides documentation to their managers on issues, via written incident cards. Provides accurate factual reporting
- Understands and enforces all Sioux Falls Stadium policies and procedures, especially those regarding crowd control and tickets
- Maintains an understanding of all areas of the stadium. Remains aware of any special activities, functions, or promotions for that particular day
- Familiar with the stadium emergency evacuation plan and exit routes. Remains calm and provides direction and guidance in the event of an emergency
- All other duties as assigned
Qualifications:
- High School Diploma or equivalent (preferred)
- Two years of crowd management experience (preferred)
- Must possess excellent interpersonal and customer service skills
- Ability to work well under pressure, remaining calm yet tactful when required
- Patient and observant with ability to think clearly in emergencies, giving accurate instructions and information to others
- Ability to work flexible hours including weekdays, weekends, evenings and holidays between May 13-September 21, 2025
Physical Demands:
- Ability to walk ramps, climb stairs (up to 25% of shift), and to stand for extended periods of time (up to 4-5 hours)
- Ability to frequently bend and twist at waist (when assisting guests in seats)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $55
