Customer Service Admin Full-Time Days

Position Summary:

This position provides internal support for our sales team and focuses on supporting the needs of our national network of customers as well as retail, industrial, and food service brokers.

Responsibilities include providing first-class customer service support via phone and email, entering orders, maintaining shared drives and emails, all while having a strong attention to detail. Collaborating and communicating effectively with other departments to ensure quality customer service. Additional responsibilities will be assigned by the manager.

Essential Functions:

• Provide excellent customer service support to both new and existing customers, brokers, and the sales team.
• Answering phone calls and emails concerning complaints and questions.
• Maintain a shared inbox of emails with internal and external communications and consistently follow up to ensure requests have been fulfilled.
• Work within and maintain a shared drive for sales and customer service.
• Take customer orders over the phone and process credit card payments.
• Enter all orders, confirm pricing and additional requirements by customer, and process to send to warehouses for fulfillment.
• Work with the supply chain team to provide forecasts, facilitate short-lead time orders, and ensure all orders are shipped on time and in full.
• Communicate and work with cross-functional teams to respond to customer requests, questions, and concerns.
• Investigate the status of purchase orders, invoices, credit memos, and deductions as needed.
• Updating any new or existing information for customers, brokers and vendors.
• Prepare and ship samples of products to customers, brokers, and trade shows.
• Preparation for trade shows. Ensure transport of booth, documentation, samples and any additional needs to shows.
• Any other duties as assigned by the manager or their supervisor.

Knowledge, Skills, and Abilities:

• Working knowledge of Microsoft Office suite including strong Excel skills.
• Ability to learn and navigate a web-based ERP system.
• Above-average oral and written communication skills.
• Excellent organizational skills.
• Ability to enter data accurately, and with a strong attention to detail.
• Excellent interpersonal skills.
• Ability to work independently and within a team.
• Demonstrated ability to lead and develop internal and external professional relationships.
• Establish and maintain effective working relationships with diverse populations.
• Demonstrated ability to work with senior management and provide company leadership and direction cross-functionally.
• Evidence of the practice of a high level of confidentiality.

Minimum Qualifications:

• Must have strong organizational skills.
• Strong attention to detail and accurate data entry.
• Excellent problem-solving and analytical skills.
• Strong computer skills with experience using Word, and Excel.
• Above-average oral and written communication skills.
• Minimum of Associate Degree
• Minimum of 2 years of relevant work experience

Description of the Work Environment:

This position is part of the Customer Service Team, and the work will take place within our corporate office in Sioux City, IA. It is the expectation of the association that we always maintain an attitude of dignity and respect when interacting with our employees and all business professionals outside the organization.