What are the responsibilities and job description for the Clerk, Unit Secretary position at SIOUX VALLEY MEMORIAL HOSPITAL ASSOCIATION?
Unit Secretary - Ward Clerk
Reports to Med-Surg Nurse Manager
Anticipated Schedule: 40 Hours/Week Monday-Friday
POSITION SUMMARY: The Unit Secretary is the the communication hub of the department and is responsible for clerical work on the unit. This individual is the first impression and line of communication with the patients, the providers, and referral sources. Successful performance contributes to a holistic approach to the delivery of services, family-centered care and a high level of satisfaction from team members, patients and families through excellent customer service. This position maintains communication with outside sources, including referring providers, and other hospital departments. This individual is responsible for data collection and verification as requested and assigned, including charge verification, departmental data collection and reporting to the quality department as assigned. Another key function is supply management and requisitioning.
ESSENTIAL FUNCTIONS:
Department and Patient Support Services
- Exercises and promotes effective communication in a multidisciplinary team approach.
- Educates patients regarding insurance coverage, co-pays, co-insurance, and limitations.
- Establishes and maintains good rapport with staff, patients and visitors.
- Assists CNA with additional responsibilities per department expectations and appropriate competency validation.
- Maintains communication with outside sources, including referring providers, insurance companies, and other hospital departments.
- Collects and verifies data as requested and assigned, including charge verification, departmental data collection, and reporting to other hospital departments.
- Schedules patient appointments with accuracy.
- Confirms appointments with patients as directed.
- Answers the telephone – taking complete messages, answering questions and directing calls.
- Greets and directs patients, families and the general public.
- Assists in maintaining a clean, orderly and safe environment.
- Demonstrates an awareness of patient and personal safety.
- Demonstrates initiative to improve quality and customer service.
Supply Requisition and Management
- Requisitions and manages supplies.
- Maintains appropriate supply lists
Staff and Patient Education
- Partners with the healthcare team members to provide high-quality patient care and achieve excellent outcomes and patient-centric goals of care, as identified in the plan of care.
- Utilizes a holistic approach (considering physical, psych/social, spiritual, educational, safety, and related criteria) appropriate to the age of the patients served in the assigned service area.
- Educates staff regarding front desk operations.
Effective Communication/Teamwork
- Demonstrates good verbal and written communication skills with patients, families, healthcare team members and other customers. Verbal communication is clear and precise. Written communication is legible, if handwritten, and done in a timely manner using approved abbreviations.
- Verbally presents factual, concise, and timely information and/or patient care data to the RN, the healthcare team, patients and/or family members in a professional manner.
- Hand-offs done with attention to detail and with safety as a high priority.
- Serves as Safety Companion in both Med-Surg and Emergency Departments as needed
- Engages in the onboarding and orientation of new staff within scope of practice as assigned.
