Inside Sales Associate - Support Services

The Inside Sales Associate (Services) will report to the Senior Manager of Business Operations who leads our Support Services Team. The Support Services portfolio includes Parasol (acquired in 2022) and Control4 Assist (launched in 2024). These remote service offerings are leveraged by hundreds of Snap One’s customers and 2025 will be a year of growth and strategic positioning.

Responsible for servicing, maintaining, and growing assigned accounts as well as, developing targeted accounts. You will work closely with customers to understand their needs, articulate the value of these service offerings, and drive change management to smoothly transform how customers deliver service to end-users.

JOB DUTIES

• Grow Customer Accounts
  • Meet performance targets by growing authorized ecosystem of service partners and increasing their levels of engagement
  • Expand customer base by adding new customers
  • Identify opportunities to improve customers’ service delivery and end-user satisfaction
  • Manage existing customer accounts through consistent and value-add communication
  • Collaborate with enterprise salesforce to ‘cross-sell’ and uncover new channel partner leads who would be a strong fit to offer support services
• Build Customer Relationships
  • Educate customers on service offerings, benefits, program updates, best practices, and other relevant information to establish yourself as a trusted advisor
  • Track partner performance metrics and provide actionable insights to improve efficiency, service delivery, and revenue growth
  • Engage cross-functionally within customer accounts (technicians, sales, leadership) to build strong multi-threaded relationships
• Demonstrate Offering Knowledge
  • Build subject matter expertise in portfolio of offerings
  • Explain value proposition and features/benefits of service offerings in non-technical terms
  • Stay up-to-date on industry trends, competitive developments, enterprise products
• Collaborate with Team
  • Work side-by-side with small services team to drive customers through growth funnel, respond to customer needs, and build the business
  • Communicate customer feedback to internal team of agent technicians in order to systematically improve service delivery

YOU MUST HAVE

• 0-3 years in customer success, account management, or a related role, preferably within the A/V, home automation, or technology sectors
• Familiarity with home automation systems, A/V technology, or services is preferred
• Excellent written communicator
• Scrappy, curious, hungry to improve outdated processes

WE VALUE

• Prior experience in Retail / Hospitality / Customer Service Industry with an ability to negotiate
• and understanding of marketing skills
• Candidates who thrive in a fast-paced result driven environment by meeting and exceeding all
• goals and targets
• Ability to work as part of a team and autonomously
• Highly competitive Sales Skills with desire to contribute to a winning team/organization

WHAT’S IN IT FOR YOU

• Hybrid position - 3 days in the office and 2 days remote
• Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
• 401K plan with up to 7% company match
• Four weeks parental leave without using vacation time
• Employee discounts on company products and other retail/service providers
• Opportunity to progress within a global business
• Product and leadership mentoring to ensure you are set up for success

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.