What are the responsibilities and job description for the Franchise Business Coach position at SIPLEY THE BEST LLC?
Benefits :
Competitive salary
Opportunity for advancement
Paid time off
The Franchise Business Coach is critical in helping Stratus execute on our mission of “Equipping our Franchise Owners to build great business for a greater purpose.” The Franchise Business Coach partners with our Unit Franchise Owners (FO) to ensure client satisfaction in the performance of routine janitorial services. The Operations department is primarily responsible for equipping Franchise Owners with the best training, tools and support, which will enable them to retain their clients and be successful. This is a full-time salaried position primarily working days, and occasionally nights and weekends.
Specific Duties :
Primarily responsible for retaining clients by executing the Stratus Operating System in
collaboration with our Unit FOs
Serve as a coach to individual franchise owners to help them build the skill set they need to build great businesses.
Train and support Unit FOs in the operation of their cleaning business.
Visit clients, perform routine inspections, and ensure the cleaning schedule is be in executed to the client’s satisfaction.
Analyze the root cause of any service concerns, then collaborate with the Unit FO to ensure client concerns are addressed
Prepare and present proposed solutions for special service needs for our customers such as hard floor care, pressure washing, window cleaning, and carpet care.
Coordinate and ensure the success of the start of service for new customers
Coordinate and ensure the success of account transfers from one Unit FO to another
Coordinate field training and development opportunities for our Unit Franchise Owners.
Skills Needed :
Bilingual : English & Spanish required
Be able to resolve a wide range of cleaning issues effectively and efficiently
Be diligent with follow-up and follow-through with customers, Unit FOs and office team daily
Ability to present and hold training classes
Knowledge of various floor care procedures including carpet cleaning, stripping and waxing, tile and grout cleaning a plus
Able to work evenings and weekends when needed for account starts and field training
Strong communication skills (both oral and written)
Ability to build strong professional relationships with clients and franchise owners
Ability to resolve conflicts / issues and use them as opportunities for the growth of our Unit FOs
Key Character Traits :
Eager to Learn : Someone who respects experience and wants to be successful.
Positive Demeanor : Puts good energy into the world and enjoys interacting with people
Detail Oriented : The type of person that understands that how you do the little things is how you do everything
Organized : Ability to multitask and prioritize many tasks without “dropping any balls”
High Integrity and Trustworthiness : Someone who does the right thing even when no one is watching
Self-Directed and Motivated : Without someone looking over your shoulder
Our Core Values
Faith - We put God at the center of everything we do and trust that he will guide our path
Love - We care about people
Excellence - We strive to be the best in the business
Accountability - We deliver on our promises to the best of our abilities
Integrity - We do the right thing, even when no one is watching
Positive Attitude - We choose optimism, gratitude and resilience
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