What are the responsibilities and job description for the Operations Director position at SIPLEY THE BEST LLC?
Job Description
Job Description
Benefits :
Competitive salary
Opportunity for advancement
Paid time off
The Operations Director is responsible for leading the Operations function of the business. They are critical in delivering on our missions to Equip Franchise Owners to build great businesses for a greater purpose. This is a hands-on leadership role that requires daily coaching and oversight of the Franchise Business Coach team, daily coaching of Unit Franchise Owners, developing and conducting training programs, visiting clients to resolve issues and prevent cancellations, and helping to ensure that company resources are being used efficiently and effectively. This is a full-time salaried position primarily working days, and occasionally nights and weekends.
Specific Duties :
Provide day to day management of the Operations Staff. Including regular coaching and training, support with issues, and help in resolving issues that may arise.
Accountable for the results of the Operations team. Including total cancellations franchise owner engagement, franchise sales and franchise development.
Primarily responsible for retaining clients by executing the Stratus Operating System in collaboration with our Unit FOs
Serve as a coach to individual franchise owners to help them build the skill set they need to build great businesses.
Train and support Unit FOs in the operation of their cleaning business.
Visit clients, perform routine inspections, and ensure the cleaning schedule is being executed to the clients satisfaction.
Analyze the root cause of any service concerns, then collaborate with the Unit FO to ensure client concerns are addressed
Prepare and present proposed solutions for special service needs for our customers such as hard floor care, pressure washing, window cleaning, and carpet care.
Coordinate and ensure the success of the start of service for new customers
Coordinate and ensure the success of account transfers from one Unit FO to another
Coordinate field training and development opportunities for our Unit Franchise Owners
Skills Needed :
Has experience in the janitorial services industry, specifically working with a franchise cleaning company
Bilingual : English Spanish required
Servant Leadership : Supporting others as a top priority
Be able to resolve a wide range of cleaning issues effectively and efficiently
Be diligent with follow-up and follow-through with customers, Unit FOs and office team daily
Ability to present and hold training classes
Knowledge of various floor care procedures including carpet cleaning, stripping and waxing, tile and grout cleaning a plus
Able to work evenings and weekends when needed for account starts, field training and to conduct training classes
Strong communication skills (both oral and written)
Ability to build strong professional relationships with clients and franchise owners
Ability to resolve conflicts / issues and use them as opportunities for the growth of our Unit FOs
Key Character Traits :
Eager to Learn : Someone who respects experience and wants to be successful.
Positive Demeanor : Puts good energy into the world and enjoys interacting with people
Detail Oriented : The type of person that understands that how you do the little things is how you do everything
Organized : Ability to multitask and prioritize many tasks without dropping any balls
High Integrity and Trustworthiness : Someone who does the right thing even when no one is watching
Self-Directed and Motivated : Without someone looking over your shoulder
Our Core Values :
Faith - We put God at the center of everything we do and trust that he will guide our path
Love - We care about people
Excellence - We strive to be the best in the business
Accountability - We deliver on our promises to the best of our abilities
Integrity - We do the right thing, even when no one is watching
Positive Attitude - We choose optimism, gratitude and resilience
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