What are the responsibilities and job description for the Deskside Support position at Sira Consulting, an Inc 5000 company?
- Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
- Use diagnostic tools to troubleshoot problems associated with network
- Connectivity, and workstation hardware/software
- Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
- Installing Printer drivers, IP Printing/Cloud Printing
- OneDrive Setup and migrations w/ OneNote Cloud Sharing
- Attempt Data Recovery on failed systems
- Troubleshoot Encryption issues
- Troubleshoot Password issues
- Windows troubleshooting, applying OS updates, encryption, and Office for employees using iPlanet and O365
- Windows LAN / WAN connectivity troubleshooting
- Ready and assist with video conferencing equipment
- Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
- Take ownership and responsibility of queries, issues and problems assigned to
- the Desktop Support Engineers
- Escalate issues and involve experts wherever required in order to resolve issues
- as quickly as possible.
- Ability to maintain composure with challenging customers
- Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
- Setup and troubleshoot
