What are the responsibilities and job description for the IT Support Tech position at Sira Consulting, an Inc 5000 company?
Hi ,
This is Dibya Singh from Sira Consulting Inc. I hope you are doing well. I have a job role for you mentioned below. Please share me your updated resume if you are comfortable with the below requirement:
Job Title: IT Support Tech
Location: New Ulm, MN 56073 / Faribault, MN 55021
Job Description:
Job Profile Summary This position requires various skill sets in both technical and analytical areas. This position is cross trained in many areas in order to provide optimal support and resolution to fulfill internal customer’s desktop, telecom & network infrastructure field support needs including—desktops, printers, scanners, handheld devices, monitors, laptops, tablets, IOS devices and other related desktop hardware and software issues. In addition, this position provides installation and troubleshooting of network and phone infrastructures, including installation of preconfigured switches, term servers, UPS’s, wired and wireless phone, making cross connects, etc. This position may coordinate requests and implement infrastructure moves, additions and changes system-wide, while gathering and analyzing internal customer requirements to fulfill business needs. This position also participates in a non-prime 24 x 7 on-call rotation in response to reported field support incidents.
Principle Responsibilities :
Processing requests Process new service requests from the analysis and definition of customer requirements through acquisition, approvals, service delivery, implementation and fulfillment. ○ Research and work with a Value Added Reseller (VAR) to define technical feasibility, compatibility and supportability of infrastructure hardware/software. ○ ○ Adhere to Information Technology and company asset management procedures. Participate in project meetings, assist in virtual walk-throughs and communicate with regional team members and other Information Technology groups as required.
Desktop troubleshooting and support:
Install, physically move, maintain and troubleshoot various computer equipment, including Desktop PCs, laptops, Integrated Wireless WAN laptops, tablets, mobile devices, printers, and scanners, monitors, IOS devices, etc. ○ ○ Install and troubleshoot various types of software. ○ Perform basic hardware repairs as needed. ○ Provide input for problem resolution other Information Technology employees. Instruct customers in the use of computer equipment; answer questions and assist in resolving incidents and problems related to hardware and software applications. ○ ○ Participate in non-prime 24x7 on-call rotation in response to field support incidents.
Best Regards,
Dibya Singh
Sira Consulting Inc
E: dibya@siraconsultinginc.com
LinkedIn: https://www.linkedin.com/in/dibya-singh-034432207/
6363 Richmond Avenue, Ste 255, Houston, TX 77057
W: www.siraconsultinginc.com
