What are the responsibilities and job description for the Desktop Support position at Sira Consulting Inc?
- Must Need : The Technician need to have experience in IMACD tasks listed below
- (IMACD = Install Move Add Change Dispose )
- Relevant Experience : 3 Years minimum
- Certification : A Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
- Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,
- Video Conference Rooms Devices (Audio & Video)
- Tools : Windows OS, MS Office, O365, Mac OS (preferred)
- Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
- Others : Excellent Communication – soft skills (read, write & speak)
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- Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user’s environment
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Job Type: Contract
Pay: $21.00 - $30.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: On the road
Salary : $21 - $30
