What are the responsibilities and job description for the Desktop Support position at Sira Consulting Inc?
Overview
We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. This role is essential in providing technical support to end-users, ensuring that all computer systems and networks operate efficiently. The ideal candidate will possess a strong understanding of various operating systems, network administration, and troubleshooting techniques. You will be the first point of contact for technical issues and will play a crucial role in maintaining our IT infrastructure.
Duties
- Provide technical support to end-users via help desk tickets, phone calls, and in-person interactions.
- Troubleshoot hardware and software issues across various operating systems including Windows and Mac OS.
- Manage user accounts and permissions through Active Directory.
- Assist with network administration tasks including DNS and TCP/IP configurations.
- Conduct routine maintenance on computer systems, ensuring optimal performance.
- Document all support interactions and resolutions in the ticketing system for future reference.
- Collaborate with other IT team members to resolve complex issues and improve overall service delivery.
- Stay updated on the latest technology trends and best practices in desktop support.
Experience
- Proven experience in a technical support role or help desk environment.
- Strong knowledge of operating systems (Windows, Mac OS) and software troubleshooting techniques.
- Familiarity with network concepts such as LAN, DNS, and TCP/IP.
- Experience with Active Directory for user management is preferred.
- Excellent problem-solving skills with the ability to work under pressure.
- Strong communication skills to effectively assist users with varying levels of technical expertise.
- A proactive attitude towards learning new technologies and improving processes.
Join our team as a Desktop Support Technician where you can make a significant impact by providing exceptional technical assistance while growing your career in IT!
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: On the road
Salary : $20 - $25
