operations manager, Experiential Bar, Siren Retail - Chicago Roastery

Now Brewing : operations manager, Experiential Bar, Siren Retail - Chicago, Roastery

As an operations manager of our Experiential Coffee bar (XBAR), you will lead a team of partners responsible for showcasing Roastery & Reserve craft and coffee expertise. The Chicago Roastery Experiential Bar creates a multisensory experience in the art, science, and theater of coffee. We offer many unique brew methods- from a Pour Over, Chemex, French Press, Siphon, Espresso, and a classic cup of coffee from our Clover Brewing system. The innovation continues with menu offerings including our signature Affogatos and Malts. This fast-paced environment encourages partners to develop their passion for service while working alongside a diverse team. The Experiential Bar looks to elevate the guest experience through belonging, joy, and craft as we create connections, one cup at a time.

Job Summary and Mission

This job contributes to Starbucks success by leading a team of managers and partners to deliver the Roastery Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall customer experience in the Roastery. This position also involves collaboration with peer management team, supervising and directing the workforce, ensuring customer service, stewarding product and brand quality, managing the financial performance of Roastery zones and making staffing decisions. The store manager is accountable for the customer service experience, operational quality and financial performance for all operating zones within the Roastery. The incumbent is responsible for modeling and acting in accordance with the mission. values and guiding principles of Starbucks.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following :

Leadership - Setting goals, driving and creating plans for the work group with peer store management team, developing organizational capability, modeling how we work together and effective communication :

• Leads a team of associate managers and hourly partners to deliver legendary customer and partner experiences
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Role models a passion for service, coffee curiosity, operations excellence and innovation while inspiring partners to deliver the Roastery & Reserve Experience
• Drives the engagement, development and performance of all members of their team
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep Roastery operating to standard and to set a positive example for the store team
• Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process
• Builds strong working relationships with the local Starbucks business market including partners, stores and leaders
• Displays a customer comes first attitude by training and holding partners accountable for delivering exceptional customer service
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team on how to implement those plans to meet operational and organizational objectives
• Responsible for coaching and developing associate managers and hourly partners to achieve business goals
• Manages through unusual events to keep the store and all zones operating to standard
• Sets clear expectations, delegates and communicates key responsibilities and practices to associate managers to ensure smooth flow of operations within the store overall and across zones
• Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies
• Provides coaching and direction to the store team to take action and to achieve operational goals
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
• Develops a positive, respectful, productive and professional work environment
• Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action

Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results :

Business Requirements - Providing functional expertise and executing functional responsibilities :

Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities, using collaboration and peer coaching to build effective teams :

B asic Qualifications

Preferred Qualifications

Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .