Banquet Server

OVERVIEW

As a Banquet Server at Siren Song Wines you will play a vital role in ensuring that our guests enjoy exceptional service during private events, weddings, and other special occasions. Our winery is dedicated to creating memorable experiences through outstanding food, beverage, and cocktail service. You will work closely with our Hospitality Team and Event Staff to deliver seamless service. As a Banquet Server you are also a brand ambassador and expected to provide top notch hospitality and service to our guests.

RESPONSIBILITIES & DUTIES

Service Preparation:

• Set up banquet tables and dining areas according to event specifications Banquet Event Order (BEO).
• Arrange tables, chairs, and place settings, ensuring that all elements are cohesive and appealing.

Food and Beverage Service:

• Serve food and beverages to guests in a professional and courteous manner.
• Be knowledgeable about food and drink options as outline in the “BEO”
• Maintain cleanliness and organization of buffet and bar areas throughout the event.
• Pour wine and cocktails (21 and over only).

Guest Interaction:

• Greet guests warmly and provide attentive service to ensure a positive and enjoyable experience.
• Respond promptly to guest inquiries and requests, demonstrating a friendly and accommodating demeanor.

Team Collaboration

• Work closely with the kitchen and event staff to ensure timely and efficient service.
• Assist with the coordination of food service during events, including plated meals, buffets, and cocktail receptions.

Event Cleanup

• Clear tables and remove dishes after each course while ensuring guest satisfaction.
• Assist in the breakdown and clean-up of the dining area and event space post-event.

Adherence to Standards:

• Follow all health and safety regulations related to food service and alcohol consumption.
• Maintain professional appearance and adhere to dress code requirements.

RESPONSIBILITIES & DUTIES - GENERAL

• Clean bar, tables, counters, stemware, etc. and maintain the highest level of hygiene and health standards.
• Assist with the re-stocking of wine, food, and supplies inventory.
• Assist with event set-up, support, and breakdown.

RESPONSIBILITIES & DUTIES – TRAINING

You will receive training on our:

• customer service practices
• set up and take down
• private event policies
• food and wine service style
• You will be expected to pass a written and oral exam before being fully scheduled to work and you may be re-tested from time to time.

RESPONSIBILITIES & DUTIES – OTHER

• You are expected to be super polite and super friendly in all guest interactions.
• You are expected to be well-groomed, wear a clean and pressed uniform (to be provided), and comfortable, clean/polished shoes.

REQUIREMENTS

• Have a social security card, and valid driver’s license.
• Be physically capable of standing and serving customers for several hours each day.
• Be physically capable of lifting and carrying 40 pounds.
• Be physically capable of carrying trays with wine stems and plates.
• Be able to multi-task in a fast-paced work environment.
• Prior experience as a server in a banquet, restaurant, or hospitality setting preferred.
• Strong communication and interpersonal skills.
• Knowledge of wine and cocktail service is a plus.
• Availability to work evenings, weekends, and holidays based on event schedules.

PERSONAL ATTRIBUTES/TRACK RECORD

• Evangelist: Able to evangelize our products, events, and our winery.
• Work Ethic: Willing to roll-up the sleeves and go the extra mile.
• Enthusiastic: Friendly, outgoing, and social personality.
• Passionate: Loves wine and wine culture; loves to learn and talk about wine.
• Honesty and High Integrity: Earn the respect and trust of guests, customers, and the winery team.
• Communicator and Team Player: Excellent listener; proven collaborator with the winery team.
• Multi-tasking: Ability to successfully handle multiple customers and coordinate with other members of the winery team.
• Creative Thinker: Resourceful, figure-it-out-and-get-it-done mentality.
• Passionate: Love wine and wine culture; loves to learn and talk about wine.
• Honesty and High Integrity: Earn the respect and trust of guests, customers, and the winery team.
• Communicator and Team Player: Excellent listener; proven collaborator with the winery team.
• Multi-tasking: Ability to successfully handle multiple customers and coordinate with other members of the winery team.
• Creative Thinker: Resourceful, figure-it-out-and-get-it-done mentality.