Servicenow Consultant with OMT Module Exp

Title: ServiceNow Consultant with Order Management for Telecommunications (OMT )

Location: Denver, CO (Onsite)

Duration: Long Term Contract

Must Have:

• 2 Years of experience in Order Management for Telecommunications
• 5 Years of experience in Service Now
• Previous Telecom client experience.

Key Responsibilities:

1. ServiceNow Configuration and Development:
   • Customize and configure the OMT module to meet telecommunications business requirements.
   • Develop workflows, data models, and order management integrations.
   • Build telecom-specific catalog items and service offerings.
2. Telecommunications Order Management:
   • Enable seamless order capture, validation, and fulfillment processes.
   • Design and implement solutions for order orchestration and lifecycle management.
   • Ensure accurate data synchronization with upstream and downstream systems.
3. Integration and System Management:
   • Integrate ServiceNow with telecom-specific systems such as OSS/BSS platforms.
   • Manage APIs, web services, and other data exchange protocols.
4. Performance and Troubleshooting:
   • Monitor order management workflows to ensure optimal performance.
   • Identify and resolve bottlenecks in order processing and fulfillment.
5. Process Optimization:
   • Collaborate with stakeholders to identify opportunities for process improvements.
   • Implement best practices in order management and service delivery.
6. Compliance and Reporting:
   • Ensure adherence to telecommunications regulatory standards.
   • Generate detailed reports on order status, SLAs, and operational metrics.

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