What are the responsibilities and job description for the Servicenow Consultant with OMT Module Exp position at Siri Infosolutions Inc?
Job Details
Title: ServiceNow Consultant with Order Management for Telecommunications (OMT )
Location: Denver, CO (Onsite)
Duration: Long Term Contract
Must Have:
- 2 Years of experience in Order Management for Telecommunications
- 5 Years of experience in Service Now
- Previous Telecom client experience.
Key Responsibilities:
- ServiceNow Configuration and Development:
- Customize and configure the OMT module to meet telecommunications business requirements.
- Develop workflows, data models, and order management integrations.
- Build telecom-specific catalog items and service offerings.
- Telecommunications Order Management:
- Enable seamless order capture, validation, and fulfillment processes.
- Design and implement solutions for order orchestration and lifecycle management.
- Ensure accurate data synchronization with upstream and downstream systems.
- Integration and System Management:
- Integrate ServiceNow with telecom-specific systems such as OSS/BSS platforms.
- Manage APIs, web services, and other data exchange protocols.
- Performance and Troubleshooting:
- Monitor order management workflows to ensure optimal performance.
- Identify and resolve bottlenecks in order processing and fulfillment.
- Process Optimization:
- Collaborate with stakeholders to identify opportunities for process improvements.
- Implement best practices in order management and service delivery.
- Compliance and Reporting:
- Ensure adherence to telecommunications regulatory standards.
- Generate detailed reports on order status, SLAs, and operational metrics.
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