What are the responsibilities and job description for the Healthcare Customer Service Representative position at Siri IT Solutions Pvt Ltd?
Job Summary
We are seeking a Healthcare Customer Service Representative- Junior to join our team. The ideal candidate will be responsible for providing exceptional customer service in a healthcare setting.
Responsibilities
- Answer incoming calls from patients and healthcare providers
- Assist with inquiries related to appointments, billing, and general information
- Enter and maintain patient information accurately in the computer system
- Utilize medical terminology to assist with customer inquiries
- Analyze and resolve customer concerns promptly and professionally
- Communicate effectively with patients, healthcare professionals, and internal team members
Skills
- Experience in a medical office or healthcare setting is preferred
- Proficient in phone etiquette and handling high call volumes
- Strong data entry skills with the ability to work on computerized systems
- Knowledge of medical terminology is a plus
- Ability to analyze information and provide appropriate solutions
- Excellent communication skills in English; bilingual proficiency is advantageous
- Prior experience in customer service is desirable
Job Type: Contract
Pay: $25.00 per hour
Benefits:
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends only
Experience:
- Healthcare Call center: 1 year (Required)
- Healthcare Customer service: 1 year (Required)
Ability to Commute:
- San Diego, CA 92121 (Required)
Ability to Relocate:
- San Diego, CA 92121: Relocate before starting work (Required)
Work Location: In person
Salary : $25
