Microsoft 365 Systems Analyst (Groupware Specialist)

Job Title: Microsoft 365 Systems Analyst (Groupware Specialist)

Location: Tallahassee FL (Onsite)

Employment Type: 12 Month Contract

Reports To: Project Manager/Project Lead

Job Summary

We are seeking a technically skilled and motivated Microsoft 365 Systems Analyst to join our Enterprise Systems team. The primary focus of this role is to provide technical expertise, systems analysis, and support for our Microsoft 365 environment. The ideal candidate will have experience configuring, supporting, monitoring, and maintaining enterprise-level M365 services, along with strong problem-solving, communication, and leadership skills.

Education & Experience Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field. Equivalent work experience may be considered.
• 2 to 4 years of IT experience in programming, systems analysis, or administration.
• Experience working with groupware/messaging technologies (e.g., Microsoft Exchange, Lotus Notes), tools, and relevant platforms.

Scope of Services

The candidate will work with the Enterprise Systems team to:

• Provide technical leadership and systems analysis for Microsoft 365 solutions.
• Support various groupware applications and collaborative computing environments.
• Recommend hardware/software solutions based on business requirements.

Primary Job Duties and Responsibilities

• Serve as a project team member on multiple products and projects, occasionally acting as a project lead.
• Work on moderately complex tasks that require knowledge across multiple technical environments.
• May coach and mentor junior technical staff.
• Collaborate with users to define specifications for collaborative work tools and groupware systems.
• Engineer, deploy, and support enterprise groupware applications (e.g., messaging clients, document sharing, wireless access).
• Promote and develop groupware strategies aligned with organizational needs.

Key Knowledge, Skills, and Abilities

Job-Specific KSAs

• Ability to define business requirements for collaborative and messaging tools.
• Proficiency in implementing, maintaining, and supporting groupware systems.
• Experience evaluating and recommending hardware/software solutions.
• Technical leadership in groupware design and strategy deployment.
• Engineering and deploying team collaboration and next-gen messaging systems.

General KSAs

• Initiative: Ability to organize work, meet deadlines, and take proactive actions.
• Communication: Strong written and verbal communication skills; able to explain technical information clearly.
• Customer Service: Effective in understanding customer needs and resolving issues.
• Decision Making: Demonstrates sound, objective, and well-informed decision-making.
• Flexibility: Adapts to change and open to feedback.
• Interpersonal Skills: Demonstrates professionalism and courtesy in interactions.
• Leadership: Able to inspire and lead others; adaptable leadership style.
• Problem Solving: Uses sound judgment to identify and solve issues.
• Team Building: Promotes collaboration and a shared sense of purpose.

Quality Assurance: Knowledge of QA methodologies, tools, and practical implementation.