Technology Experience Lead, Client Technology (Virtual, US or Canada)

Role Overview

The Technology Experience Lead professional provides technical assistance and expertise during the sales and post sales process of software products and solutions. They act as a bridge between the sales team and the technical team, ensuring that customers understand the product's capabilities and how it meets their needs.

In addition, the Technology Experience Lead plays a critical role in leveraging technology capabilities to existing clients ensuring clients remain informed on new innovation and collaborates in client workshops aligning Sirva technology to business solutions. Collaborates with the product development team to ensure proposed solutions are feasible and aligned with product capabilities.

Responsibilities

50% Technology Sales Support

• Collaborate with sales teams to understand customer requirements and propose suitable software solutions.
• Conduct technical presentations and product demonstrations to potential clients.
• Explain technical aspects of the software product, including features, benefits, and limitations.
• Assist in the preparation of technical proposals, bids, and RFP responses.
• Provide detailed product specifications and customization options.
• Work with the sales team to identify and overcome technical obstacles in the sales process.
• Develop and deliver technical training sessions for sales teams and customers.
• Create and maintain technical documentation, including product manuals, FAQs, and knowledge base articles.
• Ability to quickly identify and resolve technical issues during the sales process

20% Client Engagement Technology Subject Matter Expert

• Engage with customers to gather detailed requirements and understand their business processes.

• Provide on-site or remote technical support during customer visits and meetings.
• Address technical questions and concerns raised by customers promptly.
• For Post Sales Support
  • Assist in the smooth transition of new customers from sales to implementation teams.
  • Provide technical support during the initial stages of product deployment.
• Work with the customer support team to resolve any post-sales technical issues

30% Digital Feature Development

• Design and propose software solutions that meet customer requirements.
• Collaborate with the product development team to ensure proposed solutions are feasible and aligned with product capabilities

Education/Certification Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field from accredited college or university

Qualifications and Experience Requirements

• 5 years of technology client engagement presentations and solution development
• Strong technology understanding of web application design and system architecture
• Strong technology understanding of mobile application technology
• Strong understanding of Microsoft Azure technology
• Strong understanding of Saas technology offering
• 5 years of successful client solution development
• Strong business acumen and a solid foundation in information technology, including change management and project management experience.
• Ability to explain complex technical concepts to non-technical audiences.
• Ability to set application strategies and lead workshops and successful execution of client ideation sessions
• Ability to establish and maintain effective working relationships with business unit leaders and executive team
• Ability to apply innovative thinking in conjunction with a technical understanding of emerging technologies to address needs and problems of shared services
• Change management, collaboration and influencing skills
• Strong interpersonal skills to effectively interact with customers, sales teams, and technical teams.
• Strong communication skills, both orally and written
• Experience in managing external providers and vendors
• A successful track record of technology client engagement
• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

What Sirva Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture

#LI-Remote

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.

At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.