What are the responsibilities and job description for the Customer Service Representative position at SISCO?
SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.
We are seeking driven, energetic, and customer focused candidates for our Customer Service Representative position. In this role, you will handle a variety of calls regarding claim status and medical, dental and voluntary benefit plans. The ideal candidate will utilize various systems to research inquiries and accurately document customer interactions.
Essential Functions:
- Ensure all questions are addressed with one-call resolution in mind.
- Prioritize workload and follow-ups to ensure the timely processing of claims.
- Accurately communicate benefit/claims information and ensure each interaction is a positive experience.
- Utilize various systems to track calls and research information for claims/benefits.
What We're Looking For:
- Strong communication skills
- The ability to multi-task and have great attention to detail
- Health and Life Licensure is preferred, however not required in order to be considered for the role.
Full-Time Benefits - Most benefits start day 1
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/Defined Contribution (1-year waiting period)
- PTO/Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/Parental Leave
- Subsidized Parking
- Company-paid Term Life/Accidental Death Insurance
About Cottingham & Butler:
At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday – that's who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
