What are the responsibilities and job description for the Desktop Support Specialist position at SISL Global?
Job Summary: We are seeking a skilled and proactive End User Desktop Support Technician to provide technical support and troubleshooting assistance to our client's end users. The successful candidate will be responsible for maintaining desktop systems, diagnosing hardware and software issues, and providing exceptional customer service to ensure that end users have the tools and support they need to perform their jobs effectively.
Key Responsibilities:
- Provide day-to-day technical support for end users, including troubleshooting hardware, software, and networking issues.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Respond to support requests via phone, email, and in-person, ensuring timely and efficient resolution of issues.
- Perform software installations, updates, and upgrades, ensuring compliance with company policies and standards.
- Troubleshoot and resolve network connectivity issues, printer issues, and other device-related problems.
- Set up and configure new workstations, ensuring users have access to necessary resources.
- Maintain and update user accounts, including active directory management and password resets.
- Document and track support requests and resolutions in a service management tool.
- Assist in the setup of multimedia equipment for meetings, training sessions, or presentations.
- Collaborate with the IT team to ensure consistent and effective delivery of IT support services.
- Assist in the implementation of IT projects and initiatives, such as hardware upgrades, system migrations, or security improvements.
- Ensure IT policies and procedures are followed and contribute to their improvement.
Qualifications: (understood that we may not get all together)
- Proven experience as a Desktop Support Technician or in a similar IT support role.
- Strong knowledge of desktop operating systems (Windows, macOS, and/or Linux).
- Experience with software troubleshooting and installation (Microsoft Office, email clients, etc.).
- Familiarity with hardware components and peripheral devices (printers, scanners, etc.).
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A , Microsoft Certified Professional (MCP), or equivalent is a plus.
Preferred Qualifications: (understood that we may not get all together)
- Experience with mobile device management (MDM) or managing mobile devices.
- Knowledge of virtualization technologies (VMware, Hyper-V, etc.).
- Experience with remote desktop support tools and software.
Work Environment:
- Standard office hours, with occasional after-hours or weekend support as needed.
On-site work arrangements as per company policy
