What are the responsibilities and job description for the Field Service Technician position at SISL Global?
Field Support Services – Technician
- Point of Sale (POS) Systems (POS Terminal,. Receipt Printers, Handheld Scanners, Cash Drawyers, Pin Pads, etc)
- Payment Processing Equipment (Credit Card Terminals, Mobile payment devices, etc)
- Networking Equipment (Modem, hubs, Switch, Router, WiFi Access Point)
- Security Systems ( CCTV Camera, Alarm Systems, Anti-Theft Tags and Detectors, Everseen Servers &Cameras, etc)
- Back Office Equipment (PCs, Printer, backup Systems, etc) and other devices available in Client retail and non-retail sites
- Repair/reconfigure/replace faulty Devices in various Client Retail sites by carrying/transporting Client IT assets in your/Client issued vehicle
- Provide in person, on-site support for completion of a repair
- Perform onsite Device maintenance, updates, or configuration changes
- Resolve the issues/tickets in adherence to Client agreed Service Levels (SLAs)
- Provide technical support and setup during special events such as grocery stores ‘Grand openings’ and other scheduled activities
- Follow Client protocol for entering the applicable site for support, which may include providing credentials including Incident number and authorizations
- Replace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replaced
- Replace defective parts according to the applicable OEM’s recommendations
- Reload or update the appropriate Devices software such as Operating System (OS) and configurations as necessary to make Devices available for remote configuration
- Support documentation and documented repair closure activities in the ticketing tool
- After completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as he/she found it.
