Information Technology Administrator

Responsibilities:

· Design, implement, and maintain Intune policies and configurations for iOS, Android, macOS, and Windows devices.

· Troubleshoot and resolve complex Intune-related issues, including device enrollment, app deployment, compliance policies, and connectivity problems.

· Develop and maintain Intune infrastructure, including connectors, co-management, and integration with other IT systems.

· Conduct regular audits and assessments of Intune environment to identify and mitigate security risks.

· Provide technical guidance and support to end-users and other IT teams on Intune-related matters.

· Stay current on the latest Intune features, best practices, and security threats.

· Participate in projects related to mobile device management and security.

· Contribute to the development and improvement of internal processes and documentation.

· MDM: End to end knowledge on Intune/Endpoint Manager Admin Centre Console.

· Systems Administration for Components installed in Customer environment like:

o Application Proxy Connector

· Mobile Content Management

o OneDrive & SharePoint Management

· Experience in Enterprise Mobility Security features covered under Modern workplace offering:

o Mobile device management – Intune

o Data security

o Windows 10, Desktop virtualization

o Windows Autopilot Setup & Provisioning

· Knowledge of Microsoft 365 Identity & Access Management

o AD integration for AD Connect

o Conditional Access

o Information Protect

o Data Loss Prevention

o Data Encryption

· Experience in customer support, product support, IT Admin Support, consulting, or solutions architect or systems development.

· Providing pre-sales technical / architectural support and driving successful user adoption

· Technical experience with Microsoft 365 security (Windows Defender/Advanced Threat Protection, Security and Compliance Centre, EMS suite

· Maintain and update the Security Hardening parameters for installed On-Prem or Customer cloud tenant.

· Responsible for service administration and Corporate Accounts maintenance like:

o APNs service account

o Google Enterprise Account

o SSL Provider Account

o Apple Business Manager

· Understanding on the Network requirement for the components installed On-Prem or Customer cloud tenant.

· Enforce MAM policies and procedures in the Intune environment.

· Mobile Application Management or MAM

o Allow/block/quarantine access to blacklisted applications.

o Application packaging via Intune App Wrapper

o Application Deployment via Intune on Win10/11 Devices

o Should have knowledge on VPP application management.

o Provide support for publishing applications into the Company Portal catalog and help deployment of those applications.

o Should have expertise on Application Deploy, Upgrades and Application removal on all major platforms.

o Monitor for application compliance and configure auto enforcement policy to fix.

· Provide a platform for Mobile device environment including coordination with third parties and other teams within client ecosystem as needed.

· Distribute Software and apps “over -the air” on all platforms & OS.

· Mobile Device Management or MDM

o Manage and maintain MDM platform and underlying infrastructure:

o Manage legacy infrastructure in compliance with MDM solutions.

o Manage cloud changes, manage certificate/PKI Management

o BYOD, Wifi Certificates & VPN

o Modern Authentication

· Enable employee self-activation of corporate and BYODs.

· Provide services for real time cost management (License Harvesting) and policy enforcement

· Optimize mobile carrier plan according to use requirements, user profile studies and standards and policies.

· Provide device alerts and warnings for overages and roaming (If telecom polices are enforced).

· Provide authorized employees secure access to approved third party and private applications

· MIM Provide ability to enforce security and policy through role-based models.

· Provide self-service to enrol devices with authentication for secure provisioning

· Contribute to MDM capabilities development and improvement for a Persona Orientation Model

· Be a mentor and work with other vendors and on-site vendors that support the MDM, Microsoft Office 365, and telecommunication systems.

· Respond to requests from internal and authorized external business units in a timely manner.

· Prioritize and execute tasks in a time-sensitive environment.

· Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.

· Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions of different dept. within the customer network.