IT Systems Administrator

Responsibilities :

• Design, implement, and maintain Intune policies and configurations for a variety of devices including iOS, Android, macOS, and Windows.
• Troubleshoot and resolve complex issues related to Intune, such as device enrollment, app deployment, compliance policies, and connectivity problems.
• Develop and maintain Intune infrastructure, including connectors and co-management, while integrating with other IT systems.
• Conduct regular audits and assessments of the Intune environment to identify and mitigate security risks.
• Provide technical guidance and support to end-users and IT teams about Intune-related matters.
• Stay updated on the latest features, best practices, and security threats associated with Intune.
• Participate in projects related to mobile device management and enhance security measures.
• Contribute to the improvement of internal processes and documentation.
• Utilize end-to-end knowledge in Intune / Endpoint Manager Admin Center for effective Mobile Device Management (MDM).
• Administer components in customer environments like Application Proxy Connector and Mobile Content Management.
• Apply expertise in Enterprise Mobility Security features within the Modern Workplace.
• Assist in integrating Microsoft 365 Identity & Access Management solutions, including AD Connect and Conditional Access.
• Provide customer support through IT administration, solutions architecting, and consulting.
• Offer pre-sales technical support to help drive successful user adoption.
• Maintain and update security hardening parameters for both on-premise and cloud solutions.
• Administer service accounts such as APNs, Google Enterprise, SSL Provider, and Apple Business Manager.
• Understand network requirements for components installed in customer environments.
• Enforce Mobile Application Management (MAM) policies, managing access to applications effectively.
• Package, deploy, and manage applications using Intune across multiple platforms.
• Ensure compliance monitoring and the enforcement of application policies.
• Facilitate software and app distribution across various platforms and operating systems.
• Manage MDM platforms and maintain compliance with applicable solutions.
• Enable efficient management of BYOD, Wifi certificates, and VPN requirements.
• Support employees in activating corporate and BYOD devices.
• Manage real-time cost management and policy enforcement for optimal mobile carrier plans.
• Provide device alerts for overages and roaming when telecom policies are applied.
• Ensure secure access to approved third-party and private applications for authorized employees.
• Utilize role-based models to enforce security policies through MIM.
• Encourage self-service enrollment for secure device provisioning.
• Mentor and collaborate with internal and external vendors on MDM and related systems.
• Promptly respond to requests from internal and authorized external business units.
• Prioritize tasks and execute them in a time-sensitive setting.
• Research and resolve end-user community issues relating to mobile devices.
• Work with engineering teams to design and deploy new MDM solutions across customer networks.