What are the responsibilities and job description for the Technical Support Specialist position at SISL Global?
Technical Support Services - Specialist
Join our team and contribute to providing exceptional field support for various technical systems!
- Specialize in Point of Sale (POS) Systems including terminals, receipt printers, handheld scanners, cash drawers, and pin pads.
- Handle payment processing equipment such as credit card terminals and mobile payment devices.
- Manage networking equipment, including modems, hubs, switches, routers, and Wi-Fi access points.
- Support security systems : CCTV cameras, alarm systems, anti-theft tags, detectors, and Everseen servers & cameras.
- Assist with back office equipment including PCs, printers, and backup systems found at client retail and non-retail sites.
- Repair, reconfigure, or replace faulty devices at various client locations, utilizing your personal or client-issued vehicle.
- Deliver on-site, in-person support to ensure successful completion of repairs.
- Conduct onsite maintenance, updates, and configuration changes as needed.
- Resolve service issues and tickets in line with client-agreed Service Levels (SLAs).
- Provide technical support and setup for special events, like grocery store grand openings and other scheduled activities.
- Adhere to client protocols when accessing sites, including providing necessary credentials like incident numbers and authorizations.
- Replacing devices or parts with identical configurations to those being replaced.
- Follow OEM recommendations for defective part replacement.
- Update or reload device software, including operating systems and configurations, to ensure devices are ready for remote configuration.
- Document repairs and closure activities in the ticketing tool.
- After completing repairs, ensure the work area is clean—remove any refuse such as boxes and wires, leaving it as you found it.
