What are the responsibilities and job description for the Front Desk Associate/Receptionist position at Sit Still Kids Salon?
We are looking for a Guest Expert to greet guests at our Fort Lauderdale salon on SUNDAYS.
GENERAL SUMMARY: The Guest Expert (GE) supports and enhances the Sit Still guest experience by welcoming in families to our salon and completing the duties and responsibilities seen below with a positive, solution-based attitude. The GE is an integral part of the Sit Still team as a whole and helps to ensure the Salon environment is inviting, clean, and joyful.
While the Guest Expert is attentive to the needs of all guests that call, email or visit the Salon, the role of the GE goes far beyond processing transactions. This member of the team is an educator of Sit Still services and retail shop products as well.
ESSENTIAL DUTIES & RESPONSIBILITIES:.
Tasks Include:
- Scheduling client appointments made via phone and online booking inquiries using our operating system, Boulevard
- Rebook guests for their next appointment.
- Process transactions at time of service.
- Ensure the salon runs efficiently during each shift, utilizing downtime away from working directly with guests to complete daily and/or weekly checklists.
- Manage cleaning protocols for the salon.
- Proactively identify opportunities to improve the guest experience and communicate these opportunities in the daily notes to the Salon Manager.
- Relaying all important messages and guest communication that requires follow-up to the Guest Expert working the next shift.
- Also, help set up birthday parties and perform some services for attendees.
(2) Sales: The entire Salon team, including front desk staff, is responsible for meeting sales goals.
Tasks include:
- Understand product lines, and be able to speak to the value of each item in the Retail Shoppe
- At point of sale, support product-based education initiated by the Stylist during the appointment
- Follow communication protocols to educate guests on additional services and events offered at Sit Still
- Inventory management: track backbar usage, inventory levels, re-orders of supplies and retail as needed
REQUIRED QUALIFICATIONS:
1. Loves kids!
2. Courteous
3. Professional
4. Organized
5. Strong verbal and written communicator
Job Type: Part-time
Pay: $19.00 per hour
Expected hours: 7 – 25 per week
Benefits:
- 401(k)
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Morning shift
Language:
- Spanish (Preferred)
Ability to Relocate:
- Fort Lauderdale, FL 33304: Relocate before starting work (Required)
Work Location: In person
Salary : $19
