What are the responsibilities and job description for the Airport Service Manager (1) position at SITA?
Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
About the role and the team
As an Airport Service Manager (1), you will support SITA-contracted customers through local or regional models, aligning with the SITA Airport Support Model. You will be the primary contact for service operations and performance issues. Manage local staff and assist regional managers as needed. Collaborating with Sales, Account Management, and technical teams to drive business retention, contract renewals, and service extensions.
Your responsibilities include ensuring service quality, data analytics, managing fault escalations, coordinating service restoration, team coordination, and overseeing operational delivery. You will conduct performance reviews, handle change and problem management, approve changes, and implement Continual Service Improvement Plans (CSIPs) to enhance service delivery.
What you will do : Service Quality :
- Be accountable for the quality of service delivered for all products within scope including both administrative and technical tasks and initiatives.
Customer Escalations :
People Manager :
Service Delivery :
Service Performance Reviews :
Change and Problem Management :
Continual Service Improvement :
Qualifications
About your skills :
WHAT WE OFFER
SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer :
Flex Week : Work from home up to 2 days / week (depending on your Team's needs).
Flex Day : You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
Flex-Location : Enjoy up to 30 workdays of benefits, anywhere in the world!
Employee Wellbeing : Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
Professional Development : Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
Competitive Benefits : Access competitive benefits tailored to the local market and your employment status.
US Equal Opportunity Employer Statement
SITA is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Isabel.Woodall@sita.aero.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Roberto.Bonilla@sita.aero or call 1-770-850-4500. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online.
Please send application follow up messages or questions about the SITA career site to Roberto.bonilla@sita.aero.
