What are the responsibilities and job description for the Engineer Field Ops position at SITA?
Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
Ensure SITA's competitive strength and growth by delivering high-quality technical field services to customers at airports and their premises. Perform field activities per SITA standards, ensuring first-class on-site maintenance and support to maximize customer satisfaction. Manage and assist the field services team to maintain service quality, improve processes, and adhere to policies. This role is limited to country-level responsibilities.
What you will do :
- Provide field operations support to customers per contract terms and SLAs.
- Ensure proper functioning and maintenance of IT equipment and services.
- Perform onsite interventions promptly following Service Desk requests.
- Act as a single point of contact (SPOC) for customers, coordinating issue resolution while maintaining high service standards, when needed
- Conduct repairs, coordinate resolutions, and manage faulty equipment replacement per SLAs.
- Perform site surveys and installations adhering to guidelines and industry best practices.
- Use appropriate tools and equipment for installations, repairs, and maintenance.
- Report and escalate issues and perform preventive maintenance as scheduled.
- Record accurate service data and provide performance feedback to management.
- Coach team members on processes and manage local suppliers for service delivery.
Qualifications
About your skills :
WHAT WE OFFER
SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer :
Flex Week : Work from home up to 2 days / week (depending on your Team's needs).
Flex Day : You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
Flex-Location : Enjoy up to 30 workdays of benefits, anywhere in the world!
Employee Wellbeing : Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
Professional Development : Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
Competitive Benefits : Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and / or persons with disabilities are encouraged to apply and self-identify in the application process.
