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Customer Service Rep 2 - 1st shift (hybrid)

SITE Staffing Inc.
Fond du Lac, WI Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/21/2025

Customer Service Rep 2

1st shift, 7 : 30am-4 : 30pm, schedule to be discussed in interview, typically we are in the office days is Tuesday and Wednesdays, hybrid position

  • this position is located in Fond du lac, Wisconsin

Pay : $25 / hour (5 month assignment)

Job Description :

Agent directly responds, processes, resolves, or provides information for questions, inquires or complaints received by phone, e-mail, or any other electronic form of communication. Each call will be accurately documented through call closing / resolution. The agent will be responsible for providing support in the following areas :

  • Provide support via phone and case management to customers regarding basic questions, such as assisting users log in to our new online portal
  • Ensure customer satisfaction
  • Identify, research, and resolve customer issues in a timely manner
  • Follow processes and procedures
  • Document call details
  • Work closely within the team and with other departments
  • Perform all other departmental-related duties as assigned or requested

    • Knowledge, Skill, and Ability Requirements :

  • Computer Literacy
  • Good troubleshooting skills
  • Knowledgeable in Microsoft Office
  • Knowledgeable in various Internet Browsers and Operating Systems
  • Ability to manage 40 calls per day
  • Ability to multi-task
  • Ability to follow defined policy and procedures
  • Spanish-speaking skills are a plus but not required
  • French-speaking skills are a plus but not required

    • Education and Experience :

  • 1-3 years prior Customer Service Experience
  • High school diploma or equivalent required

    • Salary : $25

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