What are the responsibilities and job description for the SITECH - Technician position at SITECH Northwest?
The SITECH Service Technician is the first-call for support and technical services. This position is based in Billings, MT. This position is responsible for the installation, calibration, and troubleshooting of 2D/3D technology products that are available through Trimble. Success in this position is heavily dependent upon the ability to understand, apply, and communicate machine control and site positioning technology solutions.
Responsibilities:
- Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, minor fabrication, calibration, upgrading and cleaning.
- Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate SITECH staff.
- Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
- Escalate unresolved customer and service technician issues.
- Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.
- Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.
Requirements:
- High School Diploma or GED equivalent.
- Experience in land surveying or in the construction industry with heavy machinery operation preferred.
- Proficient in Microsoft Word, Excel, and Outlook.
- Excellent customer service skills.
Company Benefits:
- Medical, Dental, Vision insurance
- Paid Vacation, holiday & Sick Leave
- Employee Referral Bonus
- Seniority bonus
- 401k w/Company Match and Profit Sharing
- Company paid Life and AD&D Insurance
- Employee Assistance Program
- Employee Discounts
- Safety Shoe reimbursement
- Excellent Recognition Program
- Company paid Long-Term Disability Insurance
- Potential performance increases throughout the year
Starting wage $24.35 per hour. Hourly wage offered based on skills and experience.
Harnish Group Inc. is the Caterpillar Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and Alaska. Our Member Companies are N C Machinery Co., NC The Cat Rental Store, N C Power Systems Co., Tractor & Equipment Co., T&E The Cat Rental Store, T&E Power Systems, and SITECH Northwest Inc., representing Caterpillar, and other manufacturers. We are a family owned and managed company with 1,200 employees. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Salary : $24
