What are the responsibilities and job description for the Customer Success Strategist position at Sitecore?
About the Role
As an Account Manager, you will play a critical role in managing and growing relationships with our existing customer base. You will work closely with internal teams and leverage Sitecore's partner network to provide exceptional client support.
Key Responsibilities
- Foster strong relationships across all levels of designated accounts.
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
- Collaborate with internal teams to ensure seamless delivery of Sitecore's solutions.
Requirements
- 5 years' of experience in software sales or SaaS environment.
- Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
- Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
- Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
