What are the responsibilities and job description for the Enterprise Sales Executive position at Sitecore?
About Us
At Sitecore, our mission is to empower leading brands to build lifelong relationships with their customers through unforgettable digital connections. Our composable digital experience platform delivers millions of experiences every day, making us a highly decorated industry leader in content, commerce, and data.
The Role
We are seeking an Account Manager to manage and grow relationships with our existing customer base. As a trusted advisor, you will ensure the continued success of our customers with Sitecore's solutions and drive expansion opportunities within their organizations. This role requires free-thinking and self-motivated top performers who thrive on winning new business and clearly communicating the value of a Sitecore solution.
Responsibilities
- Foster strong relationships across all levels of designated accounts.
- Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
- Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
- Monitor customer health and address issues promptly to ensure long-term partnerships.
Requirements
- 5 years' of experience in software sales or SaaS environment.
- Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
- Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
- Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
