What are the responsibilities and job description for the Strategic Client Advocate position at Sitecore?
About the Opportunity
We are seeking an Account Manager to manage and grow relationships with our existing customer base. As a trusted advisor, you will ensure their continued success with Sitecore's solutions and drive expansion opportunities within their organizations. This position requires top performers who are free-thinking and self-motivated, with a results-oriented mindset focused on driving customer satisfaction, retention, and revenue growth.
Your Responsibilities:
Requirements:
We are seeking an Account Manager to manage and grow relationships with our existing customer base. As a trusted advisor, you will ensure their continued success with Sitecore's solutions and drive expansion opportunities within their organizations. This position requires top performers who are free-thinking and self-motivated, with a results-oriented mindset focused on driving customer satisfaction, retention, and revenue growth.
Your Responsibilities:
- Foster strong relationships across all levels with designated accounts.
- Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
- Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
- Monitor customer health and address issues promptly to ensure long-term partnerships.
Requirements:
- 5 years' experience in software sales or SaaS environment.
- Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
- Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
