What are the responsibilities and job description for the Dispatch Supervisor position at SiteOne Landscape Supply?
SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.
SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.
Position Overview
The Dispatch Supervisor provides support to employees and oversees the fleet of vehicles assigned to the specified branch or area. They assign, review, and participate in the necessary tasks relative to executing deliveries for internal and external customers while ensuring adherence to established goals, budget, policies, and procedures.
What you’ll do:
- Supervise the execution of departmental plans to achieve objectives in safety, quality, schedule, efficiency, and continuous improvement.
- Monitor phone and radio traffic to ensure world-class service, along with procedural compliance and efficiency.
- Conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals.
- Communicate with customers, subordinates, peers, and supervisors to explain and answer operational and procedural questions, handle complaints/concerns from customers, employees, and safety department. Complete notifications to the appropriate person(s) as needed.
- Operate and monitor digital communications systems: Computer Aided Dispatch and Radio System; provide initial troubleshooting assistance and report appropriate failure to the correct person(s).
- Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance.
Work location:
- This is a hybrid position. Most work will be remote, but candidate should live within an easily commutable distance (~50 miles) from Manassas, VA 20110.
Skills We Are Seeking
- 1-2 years’ experience in prior dispatch or transportation supervisory position
- Experience using robust dispatch, routing, or scheduling systems or software
- Proven experience delivering world-class service; knowledge of procedures and guidelines for handling emergency situations
- Excellent oral and written communication skills
- Ready and willing to learn and adopt new technologies and ways of working
- Bachelor’s degree preferred
PERKS:
- Weekly Paychecks with DailyPay available!
- Competitive Compensation
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability Insurance
- Product Discounts
- Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
